1477 South Willow Street
Manchester, NH 03103

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Reviews of AutoFair Hyundai

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

STAY AWAY

Reviewed by Kelcie Hardy from Londonderry NHSeptember 28, 2023

my stepdaughter Kelcie Hardy, I’ll explain if you have not heard anything about this, she purchased the car she got home I said what’s that ticking noise, I asked her to call the salesman and tell him she would like to have them look at it, she was told drive it for a few days if it’s still making the noise bring it by and he will have the service dept check it out, so about a week goes by she still hears the same ticking noise and now the car thrusts forward at times when she stops, she takes it back service the service rep tells her they can’t find anything wrong, so again it is still making the same noise and the car still thrusting forward, I told her to call the salesman again, they once again tell her to take it in he tells her we’ll look at it again, she dropped it off and left it there, low and behold service calls her back and tells her you need a new engine and the car is unsafe to drive!!! are you kidding me? they sold my daughter a car that was unsafe to drive!!! For the next few days, they are feeding her lots of xx trying to say the car was not sold to her that way REALLY? Good thing she spent 4k on a warranty service contract that covered the engine right?, they then tell her they won’t have an answer from Hyundai until a couple weeks, but of course they would not help her with a loaner car or put her in a rental, needless to say she had to Uber to and from work money she doesn’t have so at this point I called and asked to talk to the General Manager someone else takes my call i belive his name was Eric, I proceeded to explain the whole situation, I told him how disappointed I was that this happened and Auto Fair thought that it was more important making money selling my daughter a piece of crap car that was unsafe to drive, I asked him to make it right take the Hyundai back in a trade give her exactly what she paid for the junkster and get her into another vehicle he agreed said tell her to come in and pick out another car so here I am thinking they did the right thing but NO! they do get her into another car but get this they get her approved for a new loan how they did that with her credit situation baffled me well what they did knowing her other loan was to new and won’t show up on her credit report yet so they get her a new loan for the used car that she picked out,you would think they did the right thing WRONG!! the service dept. called her and told her Hyundai wouldn’t replace the engine. So now they are trying to stick her with 2 car loans!! 1 with a car that they sold her that had a bad engine and was unsafe to drive plus now the car they approved another loan for, but they felt the need to put a customer's safety last before the almighty dollar. I don’t know how this dealership is allowed to do shady stuff like this to a hard-working woman or anyone for that matter. I would hope the dealership will do the right thing that any respected dealership would do. I would hate to have this get very messy because with social media these days it would affect their dealerships in a very negative light.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 3

Customer Service 1

Buying Process 4

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Do not service here

Reviewed by Debbie from Manchester NHSeptember 08, 2022

Young woman service advisor is very friendly. Not only has she offered to show my husband her onlyfans (nudity) account, but also my 20 year old son when he went in for service. I'd like to think you people have an idea of the situation as multiple customers have come forward.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Great service

Reviewed by Cheryl from Milford NHFebruary 24, 2022

I bought my 2019 Sonata there and get my oil changed there as well. Everyone is friendly and get the job done in a timely way.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Cheryl, thank you for the great review! We are so glad to hear that the AutoFair Hyundai team was able to assist with your vehicle and get the job done. Drive safely in your 2019 Hyundai Sonata, and we hope to see you back again down the road!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

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