14 Production Ave
Keene, NH 03431

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Sales: 603-592-5380

Used Cars: 603-399-5100

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 7:00pm
Tue 8:00am – 7:00pm
Wed 8:00am – 7:00pm
Thu 8:00am – 7:00pm
Fri 8:00am – 7:00pm
Sat 8:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 12:00pm

Reviews of Hyundai Of Keene

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I used to be very fond of this place and it felt like...

Reviewed by MathewFebruary 11, 2022

I used to be very fond of this place and it felt like they cared about me and the car, now it feels like it’s about commission and making money. In the last 6 months I’ve taken my 2018 Tucson there for a terrible noise and bad ride. It’s been there half a dozen times and I replaced everything recommended without a question. I take it there for an inspection now and told my brakes and tires fail.. why didn’t they see this during the time looking for my bad ride and terrible noise. I say ok, I’ll go do the brakes myself and come back to get new tires and another inspection. I went home to change the pads and rotors, to find they looked totally fine and I measured them with one of the scales to check them and I was double the legal limit for inspection which is grounds for a warning but not a fail. So I took it to another shop immediately who passed me with a warning that I should have them changed soon. Finding this company is becoming dishonest and looking for all the sales they can get. For whatever reason I don’t know but I will not be returning here again for sure.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Mathew, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our Service Manager, Mary, would be happy to review our concerns with you in person, with your vehicle on the lift. If you would be open to this, please call her directly at 603-354-5080. We take your concerns very seriously and would like to try and rectify this situation. We appreciate your continued patronage and hope to have the opportunity to work with you again. Regards, Hyundai of Keene

Overall Experience 1

Customer Service 4

Quality of Repair N/A

Friendliness 4

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

My name is Dan and I had excellent service from Mary in...

Reviewed by Dan February 04, 2022

My name is Dan and I had excellent service from Mary in the Service Department. I made an appointment and my car was taken into the service bay right away. Mary spoke to me during my visit to let me know it will not be much longer. She offered me coffee and a snack bar when I first arrived. It wasn't much longer and my car was ready. Thank you Mary for the GREAT SERVICE !

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Dan, thank you for your kind review; we are happy to pass along your comments to the Mary and the team here at Hyundai of Keene! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Drive safe! Hyundai of Keene

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Great Service dept. Terrible Sales dept.

Reviewed by Fabian S from Keene, NHJanuary 10, 2022

This one-star review is specifically relating to the sales staff. The service department here is fantastic and they always go above and beyond to make the whole experience as painless as possible. Now for the bad part. About a week or so ago (a few days before New Year), we dropped our Santa Fe Sport here for the required service and since it was fully paid-for and about 5 years old, we decided that it might be time to trade it in for a newer version of the same model, especially since it wasn't doing very well as a front-wheel drive in the snow/ice. So we walked to the showroom floor and hung around and most of the sales people just ignored us. I assume it's because they figured we were just trying to kill time while the service was taking place. Eventually, one salesman walked by and casually asked if we needed help so we told him we were having our SUV serviced but that we were considering upgrading. He quickly informed us that they didn't have any in stock and said that they had a couple coming in the following week but they were already accounted for. He asked what our timeline was and we said we were looking for something fairly quickly as we'd recently moved to New England and our FWD wasn't handling the icy roads very well. He checked his computer for any nearby models and quickly said he couldn't find any. And that was it ... He never offered to put us on any kind of waiting list. He never offered to find a suitable option out of state and have me pay for delivery. he never offered to allow me to customize one and wait for it to be built. He just left it as "I can't help you." So we left. On our way home, we drove passed the Jeep dealership on the following corner and ended up trading in the car we'd just serviced for a $50k Trailhawk. We paid the difference in cash on the spot and left with our new car. The irony is that we were always originally planning on just getting the newer AWD version of the Santa Fe but, because the salesman was reluctant to take us seriously and assumed we were just wasting his time while our car was getting serviced, they ended up losing out on a sale. The most frustrating part is that, after getting home, I checked their website and they had (and still do) multiple Santa Fe's available for "Quick Order" on their site and quite a few newer pre-owned ones. I guess they'd all already hit their targets for the 2021 year so they couldn't be bothered with our sale.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 3

Customer Service 1

Buying Process 1

Quality of Repair 5

Maximum rating = 5

About Hyundai Of Keene

At Hyundai of Keene we believe that...

- every customer is unique and deserves to be treated like a VIP with a name instead of a number.
- customers don't want to be sold and prefer to explore the Honda brand without being pressured to buy today only.
- you deserve to have passionate and knowledgeable sales professionals who actually listen to your needs and help you find the perfect car.
- your experience should be transparent from start to finish.

Hopefully YOU value a respectful and long lasting relationship as much as we do. Our reviews from NH Vermont and Massachusetts customers bear this out.

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