1300 Vandiver Dr
Columbia, MO 65202

Get Directions

Sales: 573-474-7400

Used Cars: 573-474-7400

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 7:30am – 2:00pm

Reviews of Joe Machens Hyundai

Overall Rating:

4.1 (out of 5)

93% recommend this dealer

671 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

We had warranty work done.

Reviewed by Mom from Higbee MOOctober 20, 2025

We had warranty work done. Tow was quick. Repair was done quickly. Everybody was extremely professional. Good stuff!

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

I recently had a frustrating experience with online car

Reviewed by carlmend619September 23, 2025

I recently had a frustrating experience with online car purchase that I feel compelled to share. Initially, I was excited about the process, but it quickly turned into a headache due to poor communication. Every time I had a question about the status of the process, I found myself having to call them, which was quite inconvenient. After signing all the paperwork, I didn’t hear anything for a whole week. When I finally tried to reach out to my salesperson, my call went unanswered, and I never received a callback. I even left two messages for management, hoping for some resolution, but to no avail. It felt like I was completely in the dark. The delivery of the car was another surprise. I was at work when I received a call saying the transport truck was just five minutes away. It would have been nice to have some notice to make arrangements. I had also requested a video of the car’s underside before delivery, but that never materialized either. When the car finally arrived, I was disappointed to find a burnt mark on the carpet and what looked like acid damage on the sunroof switch panel. I was told that they were a reputable dealer with a meticulous process, but my experience didn’t reflect that at all. While I can’t speak to their in-person service, I would strongly advise against buying online if you value communication and transparency. It’s a shame because I had high hopes, but this experience left me feeling let down. If you’re considering purchasing a vehicle from them, I recommend doing so in person to avoid the issues I faced.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Carl, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Bought a Tucson today and received the best service From

Reviewed by kat.scooter.queenAugust 30, 2025

Bought a Tucson today and received the best service From Aaron, The sales manager, And Hunter in finance. Wish I lived closer to use their service department too

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Joe Machens Hyundai

View our selection of almost 300 new Hyundai vehicles. Our fuel efficient line-up has something for everyone and every budget. From the affordable Accent and sporty Elantra to the family friendly Santa Fe and Tucson - you can find innovation that excites in a new Hyundai. Because we are part of Joe Machens Dealerships we can offer you the largest selection of pre-owned vehicles in the mid-west. Choose from our inventory of over 2000 pre-owned including a great selection of Certified Pre-owned Hyundai vehicles.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top