John O'Neil Johnson Hyundai

In October, my sister-in-law purchased a new Hyundai Venue that the dealership had on the lot. She's not good with car deals so I worked out the numbers over the phone on her behalf with Mark Newell in sales. She intended to pay cash but Hyundai had a $400 rebate at the time that the dealer said we could not get unless we financed with them. We agreed that financing was fine and let Mark know that we intended to pay it off at the first billing; he assured us that there would be no prepayment penalties. But sometime between making the initial deal and my sister-in-law actually signing the papers alone (I'm out of state), they tacked on and financed $1,500 in "finance charges" with neither her understanding nor permission. My wife and I did not realize this until we called for the payoff and found it was significantly higher than expected. Buy your vehicle elsewhere; this dealership is crooked and predatory.

This dealer has very competitive prices! They are so good that I drove 8 hrs and crossed 3 states to purchase Palisade there. Paige McDonald was my sales person. She's really good in communication from the distance and in person. She quickly responded to my questions and provided me information I needed. She called me after I came back to check that I'm ok and don't need any help. Overall great experience with my purchase.

The salesman are friendly and they do their best to make sure you find the car that is just right for you. I would recommend them to anyone in a heartbeat!