Matt Bowers Hyundai

Not worth the one star you have to give in order to leave a review! I went in for an oil change and told them my mass are flow sensor was accumulating oil if they could see what was the cause. I watched the tech plug in to my car with code reader. Took less than 10 minutes. They call me in to discuss. I’m told that a valve on my turbo was getting stuck open causing the issue. He goes on to tell me that the repair is almost $600. I told him that I cleaned the sensor my self. That it only took me 15 minutes and that it lasted for well over 500 miles and that I wouldn’t be getting it repaired today. Mind you that I have purchased 3 new Hyundai vehicles plus 2 used vehicles off the lot. I get my bill for the oil change and diagnostic hookup and it $320. I questioned why the bill was so high and was told that the diagnostic scan was $220. I said I think that’s too high and was told they had to cover the mechanics time, 15 minutes. As I sat in the waiting room waiting for my car a salesman came in and told an older gentleman that they noticed he was low on engine coolant. I was surprised they didn’t just top it off but the next words out of his mouth was we can do a pressure test for you for $225…..How about topping it off and telling him to keep his eye on it??? No, they are pushing to sell sell sell to anybody they can get to perform service on. I couldn’t help thinking that if that was my mom sitting there she would’ve been like well if you think I need it and they would’ve charged her $225 because she was low on coolant. Another lady, sitting in there with me was telling me all about the extra things they were trying to sell her. The manager here is obviously only interested in the service revenue and not his customers. They pray on the elderly who are a trusting generation. I said I bought five cars from there, but I have also bought my “LAST” car from there! It’s a shame, Gulfport Hyundai used to be a dealership you could trust but the new general manager there is only interested in numbers and if that’s all Matt Bowers is worried about then I’ll never pull in to one of his dealership’s again I went and complained to the GM about the price of my diagnostic test he wanted to debated with me whether I signed/agreed to the test being done. I expected after him, recognizing my faithfulness to the Hyundai brand that he would discount my overpriced diagnostic test. When he realized I wouldn’t take no for an answer instead of him settling the issue right there he sends me to his service manager. Who instantly discounted the $225 charge to $26. The manager could have done that but he didn’t want his people to see him giving in to me so he made his sales manager meet with me so his ego could remain intact. This guy is a bum and gives a terrible experience to the Hyundai brand.. I’ll be glad the day they change him out!!!!!

I can't do negative or zero stars, and they never deserve the one I HAD to click. This location and manager are the exact definition of slimy car salesmen. The manager is all about tricks and how to force the sale with no regard to what is your decision He is a bully and creepy. He violates every bit of personal space and client dignity; The numbers are flipped, and paperwork is not what they are actually presenting to have you sign. He stood in front of customers with his crotch in their faces, and it is sad since it does not help the same with the anatomy of a Ken doll. He is repulsive and vile. He refuses to honor any of the online discounts that are FACTORY DISCOUNTS saying that the discounts are the most ridiculous thing Matt does, and he will not honor them for any sale. Markup on the actual sale was a cute little discount and then lines later, a markup for buying from matt bowers that is more than double the discount. It is actually said - its part of purchasing from us and cannot be removed. There is no breakdown, just part of being in "the matt bowers family." The actual sale price they tried was over 10 grand over the sticker. It was interesting to watch the insanity that is the Richardson sales mind and then walk away and thankful there are other dealerships so close. A new car was purchased 2 days later, 8 grand less than the sticker at Bowers (Which was 18grand less than bowers and richardson wanted to charge). I say emphatically - STAY AWAY FROM ANY BUSINESS WITH THIS DEALERSHIP AND BRIAN RICHARDSON!!

Record all convos and take pics of all pages presented - especially the ones with numbers. They switch all the numbers around with each presentation but total more than the last quote. The managers kids are running around and interrupting financial conversations. If you do not obey or happen to disagree with the Thompson manager, you will have a very unpleasant experience! Your personal info will be discussed very loudly in open areas. If the manager does not get his way, insulting names will be thrown. They will do all they can to insult, demean and beat you down until you either buy the old car they are pushing instead of the one you want or chase you as you leave. It does not have to be such a bad experience. If you go and Brian Thompson or Boe D is on site as the manager, turn around and walk out immediately! One star was given since it does not cross over into the negative, but the true rating is as low as can be for any business!