Luther Bloomington Hyundai

Buying my new Sonata was a great experience at Luther Bloominton Hyundai. Salesperson Jack Tobin arranged test drives, pointed out all the features of the car, explained Hyundai’s warranty, and answered all my questions. There was never any pressure to buy. I was provided with detailed upfront competitive pricing and a very satisfactory trade-in offer. Everyone I met or dealt with at the dealership was friendly and helpful.

Ak made the process so easy, and he was super down to earth. Being a single woman made me very nervous to look at cars, because I've heard how the process is and how pushy salespeople can be. AK was the total opposite. He brought the car I was interested in to my job so I can do a test run, answered my million questions and repeated himself when I asked the same thing over and over again. He was able to match another price I got for the financing, with the color and style I wanted. Luke was also wonderfully blunt and patient with my questions. Everything was clear, easy, and I never felt pressured by the process. They even delivered my car to my house!

Indescribably poor service. Hyundai Tucson was taken in for Service almost 11 months ago and nothing has been done with the vehicle. The engine was burning excessive amounts of oil which was causing the catalytic converter to be clogged. Quoted $7000 in repairs and said the car was unsafe to drive due to a driveshaft issue. The engine was under warranty and they refused to replace. No calls returned, several visits to the dealership and brushed aside saying I would be called the following day with no follow up. They did provide a loaner which they are now demanding be returned with absolutely no resolution to the original service repairs that were needed. I would never buy a vehicle from the dealership or trust their service department.