Randy Wise Hyundai

No ethics - Started with calls to our mom - we advised she had dementia and to stop calling. They then started contacting our dad with Alzheimer's, completed an application for him and had him sign.

I recently bought a used car on a Friday from this dealership. When I got there, they could not open the car due to a bad battery in the car and the key fob keys were not even cut. However, they did put in a new battery and did get the keys cut after asking them to do so. The salesman did say you can get the keys cut at a Ford dealership (NOT). On Saturday, my wife and I went for a drive, she noticed the heated and cooled seat wasn't working, as she is always cold. I called on Monday to see if they would possibly help diagnose this issue. The response I got was " I talked to my manager Nick and unfortunately since it doesn't have anything to do with the powertrain, it isn't something we would take a look at". I did not ask them to pay for the issue, simply help diagnose the issue. Basically, screw you customer even though you just spent 16K. I also mentioned that I took the car to get a tire rotation and balance, the tire tech told me that the rear rim was bent and cannot be balanced. I also mentioned this to the salesman Alex. I told Alex that I would take care of this bent rim issue myself, I just wanted them to look at my seat. This does not sit well with me; I will not recommend this place to anyone I know, and I will not contact them for any future purchases or service needs.

Thanks, John! Excellent salesman. Great communication throughout the process. Easy, simple finalization of paperwork. Upfront pricing! Ask for John Ledesma.