Route 44 Hyundai

I just purchased a ,2022 Hyundai Elantra from Mark Pereira. Mark was a great help throughout the process answered all my questions and after the purchase was completed (days later) he help set me up with Blue Link.

Very disappointing experience at Route 44 Hyundai on 7/3/24. As a prospective client, I didn’t realize that I was going to waste my afternoon there, but that’s what happened. After reaching a deal on a new Santa Fe Hybrid, the dealership tried to add on a $3,500 “market adjustment” because the vehicle is a hybrid. I declined to purchase. The days of “market adjustments” are over now that COVID isn’t a strong factor. The salesman told me that if I agreed to purchase the vehicle that day, the market adjustment would be removed. I agreed. When I asked to see everything in writing… that’s when the deal fell apart. They said one thing verbally, but would not commit to what they said in writing on the payment worksheet. They claimed to have removed the market adjustment - only to have another staff member approach me to tell me that they wanted another $15,000 cash down from me to make the monthly payments that we settled on work. He said there was in error in communication. I said there was no error, I asked about the payment and down payment structure multiple times and was told it was agreed upon for the terms on the worksheet. They didn’t honor the worksheet deal that the sales manager agreed upon with me. It was a confusing and unethical way of “conducting” business. As a buyer, I was verbally told certain things leading me to believe we reached an agreement on the purchase of the vehicle. When I wanted it in writing to do a final review - everything fell apart. All of my time just wasted. It was like having two entirely different experiences in the same visit… I have no words. The end of the story…. Route 44 Hyundai was very misleading in their finance practices. I had to walk out of the dealership because they kept telling me different things and I was truly exhausted. I am unable to recommend this dealership. If you go there, please get everything in writing up front when trying to structure a deal with them, but be careful of what they tell you in the process. Know your facts ahead of time, and be prepared for the possibility of the dealership changing the deal on you.

I recently had the pleasure of leasing a car from Mark, and I can't express enough how impressed I am with his professionalism and dedication to customer satisfaction. From the moment I stepped into the facility, Mark made it his mission to understand my concerns and preferences. He listened attentively, never once rushing, or pressuring me into a decision. What truly set Mark apart was his ability to build trust effortlessly. He was transparent, honest, and forthcoming about every aspect of the leasing process, and had all the paperwork laid out and ready to go. Mark took the time to thoroughly explain forms, ensuring that I felt confident and informed every step of the way. His genuine care and sincerity in addressing my concerns earned my respect from the get-go. Not only did Mark understand my concerns, but he also went above and beyond to meet all my criteria. He patiently guided me through the available process. His attention to detail and commitment to making sure I was comfortable the entire time was truly remarkable. Thanks to Mark's expertise and guidance, I left the lot feeling completely satisfied and reassured in my decision. If you're in the market for a new vehicle and want a salesperson who genuinely cares about your needs, look no further than Mark. He's not just a salesman; he's a trusted advisor who prioritizes your satisfaction above all else. Five stars doesn't even begin to do justice to the exceptional service I received from Mark!