689 East St
Pittsfield, MA 01201
Sales Department
| Sun | Closed |
| Mon | 8:30am – 7:00pm |
| Tue | 8:30am – 7:00pm |
| Wed | 8:30am – 7:00pm |
| Thu | 8:30am – 7:00pm |
| Fri | 8:30am – 6:00pm |
| Sat | 8:30am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 5:30pm |
| Tue | 7:30am – 5:30pm |
| Wed | 7:30am – 5:30pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 5:30pm |
| Sat | 8:00am – 4:30pm |
See all dealerships near Pittsfield, MA that carry Hyundai
Overall Rating:
3.9 (out of 5)
98% recommend this dealer
456 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
My experience is this service team treats customers like
My experience is this service team treats customers like family. They get my highest ratings for work quality, efforts to make process comfortable, and fair pricing
Dealer Response
Thank you for being a part of the Haddad Hyundai family! We're truly grateful for the continued support of all our customers and look forward to seeing you next time. Take care!
Maximum rating = 5
On the plus side, I got the vehicle I was looking for at
On the plus side, I got the vehicle I was looking for at a reasonable price. On the negative side, Haddad gave me the impression that they couldn't care less about any aspect of the car buying process. It took almost 2 hours to get the finance manager to present me with paperwork to sign. When I came to pick up the car, there was another wait - the paperwork hadn't been prepared properly and they added $125 to the fees associated with the purchase. Fine, mistakes happen. But it's clear that they did nothing to get the vehicle ready for me to pick up, despite having two days to prepare. The contract says cars are sold with a full tank of gas - it had 3/8th... which I had put in when I took the car on an extended test drive! It's a plug in hybrid... they didn't plug it in, and it had 18% electric charge. The clock wasn't set. The windshield was covered in ice, making it undriveable until it was scraped off. In other words, they don't care. They say they do: they love the phrase "We want to earn your business". But actions speak louder than words, and their actions say very clearly, "Give us your money and go away."
Dealer Response
Ethan, we appreciate you taking the time to share your feedback with us and are glad you found the vehicle you were looking for. We aim to provide a smooth and positive car-buying experience, and your comments are important as we continue to improve. We’d welcome the opportunity to discuss this further or address any additional concerns you may have. Please feel free to reach out. Thank you, Chris Kramek - General Manager - (413) 442-1584
Maximum rating = 5
Hello, I had to bring my 2024 Santa Fe in on Saturday
Hello, I had to bring my 2024 Santa Fe in on Saturday morning for a windshield wiper arm malfunction. The service was absolutely superb your service department had me in and back out on the road within a hour. Now that is SERVICE! Thanks for the great service and professionalis.
Dealer Response
David, we're happy to have helped so quickly! Thank you for choosing Haddad Hyundai and for sharing your feedback with us!
Maximum rating = 5
Haddad Hyundai your Pittsfield Hyundai dealer located in the heart of the Berkshires offers new and used Hyundai vehicles in Western Mass along with used cars trucks and SUVs by top manufacturers like Ford Nissan Honda Chevrolet Toyota Subaru and more. When it comes to used cars we are an authorized & certified Hyundai Pre-Owned dealership. Additionally Haddad Hyundai service department services all makes and models and they also have genuine OEM parts.
Find out what your used car is worth with our appraisal tool.