Empire Hyundai in Fall River including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

428 Pleasant St
Fall River, MA 02721

Get Directions

Sales: 888-409-9479

Used Cars: 888-388-5356

Hours Toggle

Sales Department

Sun 11:00am – 3:00pm
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 8:00am – 1:00pm

Reviews of Empire Hyundai

Overall Rating:

4 (out of 5)

75% recommend this dealer

145 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

BUYER BEWARE (YOURE BETTER OFF WITH CRAIGSLIST)

Reviewed by CP from Fall River MAApril 24, 2022

BUYER BEWARE. THEIR SHADY AND RUDE. This company sent an email after working with them for a month. They said we were approved for 30k (NOT PRE-Approved) We get in there and they pretend they have no idea what they’re talking about. On top of that their managers think it’s cute to laugh at clients (yes you dummy’s forgot to hang up the phone) This is false advertising and an FTC Violation. I will be contact the FTC Monday, the city of Fall River, and the State of Massachusetts secretary of state. On top of that we will also be issues a 15 day demand for the loss of work and resources used due to the false advertisement. Lucky for us, I run a business working specifically with attorneys. I will be dialing to the GM of the store Monday. YOURE BETTER OFF BUYING A CAR FROM CRAIGSLIST OR FACEBOOK THAN DEALING WITH THESE CHUMPS. BUYER BEWARE!!!!

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Thank you for reaching out. If you haven't already contacted our team, I'd like the opportunity to address these concerns in greater detail. Please feel free to contact me directly at your earliest convenience. Thanks again, Kasey Mathias - Marketing Director - (774) 955-5625

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

new car

Reviewed by Rich & Aleida from Woonsocket, RIFebruary 28, 2022

Justin was great he went out of his way to get us a great dealer on a 2022 accent, will definitely see him for our next car

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Justin and the team are glad you found the perfect new 2022 Accent! Thank you, Rich and Aleida! - Empire Hyundai

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Don’t waste your time or money here!

Reviewed by Kathleen Rodriguez from Sharon, MAFebruary 25, 2022

Bought a car here in July of 2020, and ended up selling it recently in January. Was sold a useless extended service plan contract that was almost $3,000 when the car already has a 100,000 mile/10 year warranty. Met the finance manager Jason Silva on January 22, 2022 to sign the paperwork to cancel my Wheel & Tire, GAP insurance, and Extended service plan contracts. I had forwarded him the letter from the bank stating the loan was paid off in full on Friday February 18, 2022 and received no response. I called the Portfolio Group that the contracts were with to confirm if the contracts were canceled. I spoke with Cyndi on February 21, 2022 from Portfolio Group and she stated they were not canceled even though I signed the paperwork a month ago. So I ended up calling into Empire Hyundai and spoke with Trevor Torres the General Manager on February 21, 2022 stating how Jason never replied to confirm he received the document I sent and how the Portfolio Group confirmed the contracts were not canceled even though I filled the paperwork out a month prior. After I made the phone call to Trevor, Jason had replied stating he “got it. Thank you.” and then I asked if the refund checks for the canceled contracts will be backdated to January 22, 2022 since that is when I originally filled out the cancellation paperwork. It is now Thursday February 24, 2022 and he still has not answered me. I just called in to try and get into contact with him and the receptionist put me on hold for almost 10 minutes just to tell me he was “with a customer”. I then called Portfolio Group again on 02/24/2022 and spoke with Hayley and she stated the Gap insurance was canceled January 31, 2022 even though I signed the paperwork on January 22, 2022. They waited 9 days to file it. However, Hayley stated the extended service plan and the wheel and tire contract have not been canceled as of yet even though I signed the cancellation paperwork the same day 01/22/2022. I should be owed a refund back to the date the documents were originally signed because this is ridiculous. I wish it was possible to leave no stars as a review because that is all this place deserves. I will be sure to never do business with this dealership again because the customer service here is horrible. I suggest if you plan to buy a Hyundai, do not waste your time or money at this dealership.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi Kathleen - I'm sorry to hear about this frustrating experience and would like the opportunity to look into the situation further for you. If you could please contact me directly at your earliest convenience, it would be greatly appreciated. Thank you, Kasey Mathias - Marketing Director - (774) 955-5625

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top