Heritage Hyundai Towson

The WORST experience at a car dealer in my multiple decades on this earth. At every turn, different members of this dealership tried to pull tricks. Even the finance person tried to have me sign the docs of sale - for $2000+ more than the agreed price. I’ve purchased many an auto - Mercedes, Lexus, etc. - and dealing with Heritage Hyundai in Towson was an abusive, stressful, traumatic experience. I wake up at night from the nightmarish episode. There are many other dealers - Hyundai needs to audit this place with secret car buying stings to catch these dirty rats in action. DO NOT BUY FROM HERE.

Due to factory defect my SanteFe (78,000) that I purchased from Heritage Hyundai, stopped running on a Saturday night, March 2025 at 11pm on the interstate highway. I was traveling at 65-70mph. I waited for 2 hours for a tow. It was 28 degrees. As the engine wouldn’t restart it was quite a cold wait. Had it towed home then a few days later towed to the dealer, both at my expense. The entire engine had to be replaced. It took them 6 months but Heritage (Mile One) refused to give me a loaner car. When they “completed” the work, I drove it off the lot and saw the check engine light was lit, the oil light came on intermittently, the A/C didn’t function, there was a loud ticking noise from the engine compartment and left-side steering-wheel-audio controls were not working. So, obviously, I had to take the vehicle back to Heritage. A few weeks later (after the holidays) as I was driving my defective SanteFe on Interstate 95 back to Heritage Hyundai (Mile One) to have those latest issues corrected I suddenly heard a loud scraping noise from underneath the SUV. A minute later the splash shield came off and flew back into the car behind me. Again about 65mph. Obviously it had not been installed correctly. I thought the car behind me was going to wreck. Don’t buy a Hyundai and definitely don’t buy one from Heritage!

I recently purchased a Sonata from Heritage Hyundai and the experience could not have been smoother. Stan was great and great at keeping in touch with me during the whole process. Every team member i came in to contact with was friendly and professional. I would 100% recommend Heritage Hyundai Towson. Thanks again for taking such good care of me!!