Fitzgerald Hyundai Rockville

On route to another dealer Sarah B called, and asked me to come back - said she will make the deal. I was excited, but still asked her to confirm our agreement: $5k down. 20k miles per year, $300 a month lease. She confirmed. Almost in Laurel I turned back as agreed and came to sign.. guess what? "The Boss" tried to change the term.. Now I know some dealers do this crap. Or try.. Only I drove back because of a promise. So now you know too and drove away to Laurel MD and gave them my business. Since they appear to enjoy staying away from the truth, I told them that I will honk every time I drive by on the pike and they just tell customers "here is another happy customer.."

Customers Beware of deceptive leasing practices at Fitzgerald Hyundai, Rockville Two salespeople misled us about extra leasing fees. It took 10 days for the dealership to send us a reviewable copy of the lease agreement. Jack Fitzgerald's legacy of transparent pricing has been lost at this dealership.

We had a great experience with Jay purchasing a Tucson. We had looked for a year for a compact SUV. Jay Rad was very helpful during test drives, providing useful information about features without being overbearing. He was also helpful with purchase. We were well prepared with KBB price information and had compared the out-the-door price from other dealers; the dealership was willing to meet the incentive offered by another dealership. We were clear that we did not want any extras, and were pleasantly surprised that the purchase was quick and no high-pressure delays in F&I office. We recommend Jay and will work with him and the dealership again! Just confirm at time of purchase how best to contact Jay with follow-up questions.