Fitzgerald Hyundai Rockville

We had a great experience with Jay purchasing a Tucson. We had looked for a year for a compact SUV. Jay Rad was very helpful during test drives, providing useful information about features without being overbearing. He was also helpful with purchase. We were well prepared with KBB price information and had compared the out-the-door price from other dealers; the dealership was willing to meet the incentive offered by another dealership. We were clear that we did not want any extras, and were pleasantly surprised that the purchase was quick and no high-pressure delays in F&I office. We recommend Jay and will work with him and the dealership again! Just confirm at time of purchase how best to contact Jay with follow-up questions.

I have been a loyal customer of Fitzgerald Hyundai of Rockville for the past six years, bringing my vehicle exclusively to this dealership for service. While my Hyundai was still under warranty, I repeatedly experienced an issue where my oil change light would not turn off. Each time I returned to the dealership, they simply reset it—only for the light to reappear by the time I got back to D.C. Now that my car is out of warranty, I decided to raise the issue again with one of the service managers, Lynn Pitmon. He suggested that there could actually be a problem, which I initially found hard to believe since I had brought this up multiple times before. After paying for a detailed engine inspection, an oil leak was finally discovered. Despite this, Criston Simons, another service manager, has refused to provide me with an explanation for Hyundai’s denial of my claim and has also refused to take responsibility for the negligence of their service team. This lack of transparency and accountability is unacceptable. I strongly urge anyone considering this dealership for service to look elsewhere. They may seem helpful at first, but if an issue requires them to take responsibility, they will withhold critical information. Loyalty means nothing to them, and long-term customers are not treated with the fairness or integrity they deserve. If you have also experienced engine issues at this dealership, please reach out to me no later than Friday, March 21st, at 12 PM.

I recently brought my Mitzibushi in for an oil change. They tried to charge me $400 to rotate my tires. The Service Manager Zach agreed. He never even inspected the so called rusted nuts. I took it to another service center and they did the job free and billed Fitz Rockville for job. They were both rude and incompetent. I'll never take my car there again.