Ourisman Hyundai

I brought my new Hyundai Kona to Fort Meade Hyundai three separate times for the same unresolved issue and was without my car for a total of 22 days. Despite repeated promises of follow-ups, I was never called back, and I had to escalate the issue myself. I contacted both the Service Director and the General Manager, expecting improved communication — but even then, there was no consistent follow-through or urgency. No loaner vehicle was ever provided, even though the repair stretched over multiple weeks and my car was still under full warranty. The purchase experience also raised concerns — the vehicle was driven from another location without disclosure, and I was asked not to complete the Hyundai Corporate survey after the sale. What made things worse was that the vehicle was returned to me with a strong smell of cigarette smoke inside, which I can only assume happened while it was in their care. There was no explanation or apology — just more silence. In every area — sales, service, and management — the customer experience fell far short of acceptable. Hyundai should take a closer look at how this dealership is treating its customers.

They have been lying to me from day one! It started with a shady deal to begin with. I was told if I came back with 10k I could refinance my car putting the 10k down and refinance it. That was xxxxxxxx too. Everyone I talk to says stay away from you! I gave them the benefit of the doubt. But Rick just can't help xxxxxxxxxxxx me and the banks. I am tired of trusting you. I plan to hit every review portal I can to spread the word of this crap.

Warning- check those extra fees they put on the price. Don't be dumb like me. Drove from PA to purchase car and I had requested the paperwork before arriving to see the breakdown of costs. I was paying cash and the amount was not working in my head. Never got that paperwork- and - MY FAULT, did not check before I paid. They charged me $1600 for 'SMARTSHEILD". WHAT THE F IS THAT? It was never mentioned but GOOGLE says it is "Paint protection"?? For a 2016 car with dings and scratches!!!?? OH and a $500 Seller Processing Fee- ?? Again, it was my fault for not looking this over before paying- but when you sit there for over THREE HOURS to buy a car- WITH CASH- NOT FINANCING- you get a bit IRRITATED. We did arrive an hour early, but shouldn't most of this paperwork have been done already? Did I mention all the mud in the fender wells and in the hood vent? There were 600 miles more on the car than when I looked at it the week before… did they really have that many people test drive it??? I wasn’t even 600 miles from the place in PA!? Guy was wiping it down when we got there, I thought maybe all the mudd from the rain, but how would it get in the vent and why would you NOT WASH THE CAR?? Had to be that 600 mile trip someone took in it. Must've only used a rag and not really washed it as the windows were also streaked. Not the best presentation- it looked better when I test drove it a week earlier. But hey, I can wash it- right? Then watching the temp tag being put on, there were wood screws holding the plate on. WTH? The actual purchase- These people had no idea what they were doing. Kept asking for my insurance card- Hello?? I GAVE IT TO YOU. My insurer will not issue a card for this particular vehicle until I pay for it. They just couldn't seem to get that. We asked "If I'm not financing it why does it matter if I have insurance or not- any car I buy is automatically covered on the policy have." I said call the insurance company if you want- they will tell you the same thing. They never did. After 3 plus hours of torture, we drove out of the lot and my friend noticed the headlight was out. Had to turn around and wait another 20 minutes to get a lightbulb. Then, after getting home, checking the headlight alignment and found that the rear cap for the same headlight is missing. Seriously? In two weeks my temporary tag expires- it was good for 2 months! I have called the salesman once- and the title dept. 3 times for update and get no answer. No calls back, and the one time I actually spoke to someone in titles, they said “I have been out for a week and I’m really busy” and “I haven’t heard back from them”. I have now tried contacting PA DOT myself to see where they are. I've only had the car for 1.5 months and knock on wood, she seems to be a good car- time will tell. I would never buy from them again. What a giant clusterf--k.