Ford and Hyundai
New Car Dealership in Glen Burnie, MD
Overall Rating
4.7/5
Read dealer reviews
Bob Bell Ford and Bob Bell Hyundai in Baltimore, MD area, is proud to be an automotive leader in our community. Since opening our doors, Bob Bell Ford has maintained our solid commitment to our customers, offering a wide selection of cars and trucks and ease of purchase.
Whether you are in the market to purchase a new or pre-owned vehicle, if you need financing options, we'll help you find a car loan that works for you! Even if you have bad credit, or are a first time car buyer, you can trust that Bob Bell Ford and Bob Bell Hyundai will professionally fit you into the automobile of your choice. Serving Glen Burnie, Annapolis, Columbia.
Need service for your new Ford or Hyundai?
Bob Bell Ford Hyundai's Ford-trained mechanics can help.
Bob Bell Ford Hyundai Reviews
Overall Rating
4.7/5
494 out of 517 people recommended this dealer
Overall Facilities:
4.1/5
STAY AWAY
Reviewed by Zach Wells
in Millersville Maryland
March 29, 2021
STAY AWAY!!!!
This place is truly unbelievable from a poor service perspective. I buy a $60k Explorer ST that has been nothing but a headache. Have had the battery replaced multiple times (including after 2 weeks of owning it due to "battery drainage" issues). The Ford app says it entered "deep sleep mode" and won't start due to something drawing on the battery. Each time it happens and I reach out to Bob Bell, there are three things that are consistent each time:
1) they send you to website to book a service which is always a MONTH OR TWO away (currently quoted 2 months……….while my car is dead).
2) they try to scare you out of a warranty appointment on the phone by saying there's nothing they can do and "that's the way these new cars are" which is total nonsense and
3) they don't understand the technology so they just check battery, find no issue, replace battery, give me back the car. Rinse and repeat
Have tried to take it to other dealerships and they send me back to Bob Bell. So I'm basically trapped with a high-dollar vehicle in my garage that doesn't move for 2 months unless I jump it. I get the usual runaround when trying to speak to any sort of manager. Great service business...........if you live in a 3rd world country.
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Reviewed by Bean
in Baltimore
September 03, 2020
I bought a used car from them and their mechanic put the braket 4 the brake pads on wrong and grided the rotor up . i had 2 go 2 american auto and they were verry professional and fix the problem and said who worked on your car because they were installed improperly bob bell has been rude and never returned calls (avoidance ) and they had bait and switch cars listed on internet i will never return 4 any service or sales I'm just glad my brakes didn't fail and some get hurt or die!!!
AJ was patience, kind and had excellent service!!
Reviewed by Melissa
in Baltimore, MD
August 10, 2020
It has been almost 20 years since I purchased a new vechile. AJ was awesome! Great customer service and super informative!! Would recommend him to any new buyer!
