Bob Bell Ford Hyundai

I called the dealership on a Wednesday to check out a 2011 Jeep Wrangler Rubicon that was going for $23K. I was very interested in the jeep and even set up some time for a virtual call with Todd, one of their representatives. Todd was very helpful and walked me through the car. I asked if I can do a pre-purchase inspection and I was supposed to get a call back from his boss Dennis for confirmation. I unfortunately did not get a call back. I decided to take the initiative. The very next morning I made the treck from VA to MD to check out the Jeep. I took some time off work and even did some recon to find a reputable shop to do an inspection. I left about 6:30 am to get there at 8, right when they opened. When I got there I met Todd and he was ablet to pull the Jeep out for me to check out. The Jeep aesthetically looked great, however I noticed early on some red flags. The back passenger door handles did not work. When I turned the car on the sway bar light turned on as well as the check engine light. I took the car to get pre-inspected and they found a total of $4,290 of repairs that needed to be addressed. I was incredibly disappointed to find this out yet despite that, I was hopeful that maybe I could work something out with Todd and Dennis. When I got back to the dealership and showed Todd the list of issues from my pre-purchase inspection, he was also in disbelief. He took the laundry list of issues to Dennis. As I sat there looking out the window, the conversation between Todd and Dennis looked a bit uncomfortable. Dennis walks in with my quote and says out loud “No Change” in front of me and the other employees. He walked away with pre-purchase inspection back into his office. I was stunned. I felt embarrassed, angry, and most of all disappointed. I didn’t even get the opportunity to work out a deal, no counter offer, nothing. Todd tried to talk to him again and I can hear through Dennis’ door that he wasn’t having it. I appreciate Todd for even trying and I can just hear him getting yelled at and chewed out. The tough part is that, I had cash to pay for the Jeep and was willing to work something out. I didn’t even get the time or the place. I drove about 65 miles out, paid for a pre-purchase inspection, only to get disrespected and that wasn’t a good feeling. I expressed this to Todd and he had a brief discussion with Duncan concerning this. I got a call the next day from Duncan and accepted his apology. Despite all that, Duncan and team weren’t willing to work out a deal. I just could not justify paying the full amount with so many issues to the Jeep. I would have had to pay the full $23K not including tags and processing fee on top of the $4290 worth of repairs! The Jeep has been sitting at the lot for more than 60 days… For future buyer, please be sure you do your due diligence.

I have, in the last 2 years, had my oil changed here. The first time, my engine stalled out on me within a week of having it serviced there and the second time, the skid plate/underbelly cover was not installed properly and flew out from under my car not 3 hours after having it serviced. Called in that same day and they offered to replace and install for free. Super great right? Nope. Just last week, my cover flew off again and debris made its way up and under my car and punctured my compressor which will now cost me a lot of money to replace. They are refusing to do anything because it was reinstalled a year ago. I'm a great driver. I try to avoid potholes and debris, dont text and drive, and have a clean driving record, I would have known if I hit something but because of the shotty installation, it's on me? Makes 0 sense. They could've at least offered to inspect and replace. It could very well be the fasteners for the skid plate being faulty. Even so, I should have been notified that they need replacing, AT MY LAST SERVICING. Would have solved a lot of heart ache and excessive repair costs. You lost a family full of Ford drivers. We have 4 vehicles from this dealership and will not be purchasing anymore or using your services.

Very respectful, no pressure, I felt respected not judged like I usually am because of my age, as if I can’t afford a car. Would definitely deal with this dealership in the future again when it’s time to trade-in or buy another car