Bob Bell Ford Hyundai

Stop! ✋ Don’t take your car to get it fixed. My husband had a problem with his Dash cluster and it didn’t want to pass inspection so he ask his friend that is a mechanic to check it out for him and he open the dash board showed my husband what was the problem and suggested for him to take it either to dealer or a place where you send it and they fix it for you and you put it back your self . My husband went to the Bob ford in Glen Burnie was told he needs to get a diagnostic for 270.00 so he did the appointment on August 23,2025. since he had to work I took it on that appt date I was told they will call me in 2-4 days it was 6 days no one called us I had to send my son to go see what’s taking so long costumer service lady told my son they haven’t done anything yet and she will call me that day to let me know.I didn’t get a phone call at all. I let pass a day then went in on November 6 2025 and she had a piece of paper next to her then told me she was sorry she hadn’t call me and that to get the piece fix they will charge 1,942.10 I called my husband and he told me take the car back and He will just take off the piece and send it to get fix, when I took it home my husband haven’t had gotten a chance to get it out due to long work hours when he finally had off that was Veterans Day he decided to take off the piece and they had glue the clips up and glue was everywhere he couldn’t take it out . So I told him let’s go back to ford bell they weren’t supposed to had touch it or put glue in it me thinking they were going to accept the responsibility. we went and spoke with them and they denied any wrong doing and that it wasn’t done by them. I told them to call the person that worked on the car and told him to tell the truth and with a smile and laugh he denied it and took he’s word for our

In numerous experiences over the last two years, this is, by far, the worst service center I have ever dealt with. Lack of communication, repeatedly ordering wrong parts, failing to follow through on the delivery of service that is promised, and horrible customer service is only the beginning. My recommendation is to go anywhere but here.

This dealership attempted what I believe to be one of the most egregious scams in Ford’s history. My experience with Bob Bell Ford of Glen Burnie was extremely disappointing. Unfortunately, I cannot give zero stars, which only adds to my frustration. Rather than engaging in a back-and-forth over the questionable actions they attempted, I chose to quietly pay my bill and leave. I believe the pen is mightier than the sword, and this formal complaint serves as my official record against the dealership’s conduct. BACKGROUND: Since purchasing my Bronco, I’ve enhanced its performance and aesthetics by adding custom wheels and tires just like 70% of Bronco owners, rode on them for over a year but a recent scrubbing noise led me to schedule diagnostics at Bob Bell Ford in Glen Burnie, MD with Service Agent J (I won't drop his full name). Despite my clear timeline, the dealership delayed service with unrelated recall claims, failed to perform a proper inspection, tech failed to posses the fundamental skill of removing a wheel lock and ultimately attempted to charge $270 for diagnostics that were never legitimately completed—while falsely attributing the issue to oversized aftermarket tires to deny my warranty coverage and had the nerve to actually document that as the issue. They recommended an unnecessary front axle replacement costing $800–$3,500, even though Maplecrest Ford in NJ later resolved the actual problem—a small piece of debris between the brake caliper and cover—for just $125, along with other minor adjustments performed by Mr. John Davis and the wonderful team over at Maplecrest Ford in NJ. J the Service Agent and Bob Bell Ford’s actions misrepresented the issue, bypassed legitimate warranty obligations, and suggest deceptive business practices. I request reimbursement of the $270, an investigation into their warranty handling and service practices, and corrective action to ensure accountability. This entire situation appears to be an intentional attempt to defraud a loyal Ford customer and circumvent consumer rights. It is unethical and borders on unfair and deceptive business practices, potentially violating consumer protection laws and UDAP statutes (Unfair and Deceptive Acts and Practices). To summarize: • Bob Bell Ford performed no valid diagnostics and misrepresented the issue • They attempted to deny my extended warranty coverage without cause • They failed to resolve the original issue and delayed service under false pretenses • Maplecrest Ford resolved everything professionally and affordably with transparency This is unacceptable and this complaint has been escalated to Ford's corporate offices for resolution. I will follow up with the final results and keep everyone posted.