Bob Bell Ford Hyundai

Extending my thanks to Joe Porter and his team at Bob Bell Ford (used car dept). I had a completely hassle-free process today when I went in to purchase a pre owned Hyundai Veloster. I'm thrilled with my purchase. From not getting a gazillion phone calls from the dealership to feeling heard and understood every step through the deal, I can say it couldn't have gone any better. If you're in the market for a pre owned vehicle, ask for Joe. Thanks again guys.

Stop! ✋ Don’t take your car to get it fixed. My husband had a problem with his Dash cluster and it didn’t want to pass inspection so he ask his friend that is a mechanic to check it out for him and he open the dash board showed my husband what was the problem and suggested for him to take it either to dealer or a place where you send it and they fix it for you and you put it back your self . My husband went to the Bob ford in Glen Burnie was told he needs to get a diagnostic for 270.00 so he did the appointment on August 23,2025. since he had to work I took it on that appt date I was told they will call me in 2-4 days it was 6 days no one called us I had to send my son to go see what’s taking so long costumer service lady told my son they haven’t done anything yet and she will call me that day to let me know.I didn’t get a phone call at all. I let pass a day then went in on November 6 2025 and she had a piece of paper next to her then told me she was sorry she hadn’t call me and that to get the piece fix they will charge 1,942.10 I called my husband and he told me take the car back and He will just take off the piece and send it to get fix, when I took it home my husband haven’t had gotten a chance to get it out due to long work hours when he finally had off that was Veterans Day he decided to take off the piece and they had glue the clips up and glue was everywhere he couldn’t take it out . So I told him let’s go back to ford bell they weren’t supposed to had touch it or put glue in it me thinking they were going to accept the responsibility. we went and spoke with them and they denied any wrong doing and that it wasn’t done by them. I told them to call the person that worked on the car and told him to tell the truth and with a smile and laugh he denied it and took he’s word for our

In numerous experiences over the last two years, this is, by far, the worst service center I have ever dealt with. Lack of communication, repeatedly ordering wrong parts, failing to follow through on the delivery of service that is promised, and horrible customer service is only the beginning. My recommendation is to go anywhere but here.