Fitzgerald Gaithersburg Hyundai in Gaithersburg including address, phone, dealer reviews, directions, a map, inventory and more

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904 Russell Ave
Gaithersburg, MD 20879

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Sales: 888-309-7413

Used Cars: 888-451-8579

Hours Toggle

Sales Department

Sun 11:00am – 6:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 4:00pm

Reviews of Fitzgerald Gaithersburg Hyundai

Overall Rating:

4.3 (out of 5)

82% recommend this dealer

22 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Awesome honest not overpriced dealership

Reviewed by Ron from Chantilly, Virginia June 26, 2022

YOU MUST BUY FROM HERE!!!!! WE BOUGHT IN MID FEBRUARY 2022 NO PRICE GOUGING THEY WILL SELL AT STICKER PRICE UNLIKE OTHER OVERPRICED SCAM DEALERSHIPS SELLING 5 THOUSAND OR MORE OVER STICKER. IM SURE THEY WILL EVENTUALLY BE SELLING BELLOW STICKER. WE PLACED AN ORDER AND THEY CAME THROUGH WHEN OTHERS DIDN'T THIS IS A GREAT DEALERSHIP TO DO BUSINESSES WITH. WE PURCHASED FROM EVAN FABISH WHO WAS AWESOME!!! WOW A PLEASANT EASY GOING NON TAKE ADVANTAGE OF YOU CAR BUYING EXPERIENCE. FITZGERALD IS A MUST FOR A GREAT EXPERIENCE . I CANT DAY ENOUGH. I WAS SKEPTICAL AT FIRST BUT IT ALL CAME TO BE JUST AS THEY SAID ACTUALLY EVEN LESS THEN THEY SAID. WOW !!! THANKS FOR BEING AN HONEST DEALERSHIP.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Fitzgerald best I ever had

Reviewed by Nicole Etienne from Baltimore, Maryland May 23, 2022

It was the best experience I have had thus far and I'm on my 15th car purchase. My salesman Farshad from the first phone call had me trusting that he was a man of his word and right until the end he said and did everything he promised. I love that the General Manager texted me when my car was delivered because Farshad was off. This was also the first time I really liked the finance person probably because she was a Women she was the best. I just can't say enough my purple on purple GV70 is everything I thought it would be. Prince would be proud and my Ravens also.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

2.0 (out of 5)

Lost a loyal customer

Reviewed by R Worth from Annapolis, MDApril 26, 2022

I've bought at least 4 cars from various Fitzgerald dealerships over the years. This most recent one will be my last. The sale went well enough, but when my tags arrived in the mail and I went to attach them, I found out whoever attached the temporary tag used a power drill and the wrong size screws for the mounting plate. As a result, the metal clip-nuts that catch the screws were completely broken and blown out of the mounting plate, leaving two big holes that rendered the mounting plate useless. Worse, since the clip-nuts could now spin freely they gouged the trunk lid straight down to the bare metal. In fact, the person who attached the temp tag came a hair away from actually screwing the tag into the trunk lid itself. I contacted Fitzgerald to explain the situation, and was quite clear that I did not intend to seek reimbursement for a new mounting plate ($100+) or to rust proof the now bare metal on the trunk lid, but I still never received any kind of response, not even just to apologize for the inconvenience. That's about as "bad business" as bad business can get. No more money from me, and I was until now a fairly loyal customer.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 4

Customer Service 1

Buying Process 4

Quality of Repair 1

Maximum rating = 5

About Fitzgerald Gaithersburg Hyundai

The FitzWay is a term developed by Fitzgerald Auto Mall that defines our
business philosophy and acts as a guideline for the way we treat our
customers. It's a part of our unique way of doing business that has helped
differentiate us from other auto dealers. We created the FitzWay philosophy
by listening to our customer's comments over the years both good and bad.
Customers have told us is it's important to treat them with honesty and
respect and to deal in good faith. Our customers also want to receive a
high level of attentive customer service at every level of our operation.
This is what we strive to do every day for every customer.

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