Pohanka Hyundai of Capitol Heights

This dealership is the worst ever. The employees and employers lacks the simple ability to comprehend simple english. They try and bully customers and forcing them to pay their salary, and pay for unwanted things. Very unprofessional, lacks the minimum requirement for customer satisfaction, lack customer service support, disrespectful, dishonest, a fraud, a liar, and customer care. BUYERS beware and remember "DON'T ever allow anyone to disrespect YOU and your money is your money. It is easy to WALK AWAY and find another dealership to spend your money.

Sadly, my experiences with Pohanka Hyundai of Capital Heights has always been far from satisfactory. It's very poor. I have had multiple engine issues with my vehicle on top of a transmission replacement since purchasing it used in 2016. To make matters much more difficult, the lack of customer service provided by this dealership is terrible. My interactions with the service center staff has always felt like I was being brushed off and not taken seriously. My engine issues continue to persist despite bringing my car in for repairs multiple times. This dealership is unable to provide a lasting solutions but will be sure to have you pay ridiculous labor fees and leave you with the inconvenience of not having transportation. I has told that I could be added to a loaner car waitlist with 20 people ahead of me. This has been extremely frustrating and I am highly dissatisfied with the service. The staff members were unresponsive and lacked empathy for my situation. I have several emails sent to the director and VP of the center. The lack of communication and follow-up left me feeling like my business was not valued. I would caution anyone considering this dealership for their vehicle needs to carefully consider their options and think twice before choosing Pohanka Hyundai of Capital Heights.

Tout this forever warranty like it’s xxxxing gold when it’s not. They will lie to you hundreds of times. They lied to me about my car being diagnosed they lied to me about submitting the paperwork to the e warranty people. They claim to have over 100 cars on the lot with “the same issue as my car” mind you my car is a Honda sonata 2018 2.0t limited with failed inner turbo seals. I don’t think there’s over 100 cars there with the same exact issue so sir that’s a joke. Stop taking walk ins and you would be so backed tf up with cats that need engines. Now The customer serivce in general here is beyond xxxxty as well. from the service manager to the advisors to the sales people. All they want is your money and to lie to you or to act like they have no clue so they don’t have to do xxxx. All I want is my xxxxing warranty claim submitted in a timely fashion like my cars sales man told me they did. I called the warranty people today to be told something entirely different how they didn’t submit xxxx last week. Oh and they have no loaners so if you need an engine like me in your car your stuck paying your note and out of pocket for a xxxxing car rental and Lyft to get to and from work to pay the xxxxing car note on a car wich has a warranty issue and cannot be drove what a waste. Atp submit my xxxx fix my xxxx so I can take my xxxxing business elsewhere