Ourisman Hyundai of Bowie

Took my car in for repairs- they said it would take 2-3 days. We asked for a rental to which they declined. Day 3 we call, no car. Over a week later they offer a rental to which we already had to go somewhere else. Finally get the car back, bill over 4k. Understand with work- the issue is within couple days being home car was leaking oil (did not go in with an external oil leak so this was new). Took it in to get it 'fixed' and noone came out to my car in the garage even though a sign there says "wait in car." Wemt inside myself then and some boy working there and all other staff had pizza sitting up on their desks and just stared at me saying nothing nor guiding me where or who to go to for help. They 'fixed' my car again. Yet again in a couple days I saw more oil leaking on floor (I put new cardboard down to check). Called and spoke with manager to address concerns and how the issue still wasn't addressed. They come pick up my car this time, manager said he would have his head mechanic take a look. Well, again at home it was leaking again... this was it, I will never be taking my car or any thereafter to this location. Clearly Noone knows what to do, how to actually fix a car, or how to perform customer service. I try to avoid negative reviews but want to warn all do not go to this location and trust your vehicle with them!

Took my car in for repairs- they said it would take 2-3 days. We asked for a rental to which they declined. Day 3 we call, no car. Over a week later they offer a rental to which we already had to go somewhere else. Finally get the car back, bill over 4k. Understand with work- the issue is within couple days being home car was leaking oil (did not go in with an external oil leak so this was new). Took it in to get it 'fixed' and noone came out to my car in the garage even though a sign there says "wait in car." Wemt inside myself then and some boy working there and all other staff had pizza sitting up on their desks and just stared at me saying nothing nor guiding me where or who to go to for help. They 'fixed' my car again. Yet again in a couple days I saw more oil leaking on floor (I put new cardboard down to check). Called and spoke with manager to address concerns and how the issue still wasn't addressed. They come pick up my car this time, manager said he would have his head mechanic take a look. Well, again at home it was leaking again... this was it, I will never be taking my car or any thereafter to this location. Clearly Noone knows what to do, how to actually fix a car, or how to perform customer service. I try to avoid negative reviews but want to warn all do not go to this location and trust your vehicle with them!

I recently purchased a 2025 Hyundai Santa Fe from Ourisman Hyundai of Bowie, and the experience exceeded expectations in every way. Prior to my visit, I communicated with Zachry Potts, who took the time to understand exactly which vehicle I was interested in. Upon arrival, the vehicle was already prepared and waiting, which demonstrated a high level of organization, professionalism, and respect for my time. Zach was extremely knowledgeable, transparent, and patient throughout the entire process. He answered all questions thoroughly, provided clear explanations, and never applied pressure. His approach made the experience comfortable and efficient, which is not always easy to find in car sales. The finance portion of the transaction was handled by Ms. Collins, who was equally impressive. She clearly explained all paperwork and options, ensured there were no surprises, and made the process smooth and stress-free. From sales to finance, the team at Ourisman Hyundai of Bowie delivered outstanding customer service. I would highly recommend this dealership, Zachry Potts, and Ms. Collins to anyone considering a Hyundai purchase. This experience truly deserves a 10-star rating.