Matt Bowers Hyundai Metairie

Came in to buy a Sonata for our daughter's 1st car to start the 25-26 senior school year. Loved the vehicle but what turned us away was the finance manager Cochese. He was very arrogant and kept talking over my daughter and I. He was visibly angry in an abusive militant manner, talked over us to the point where we couldnt get a word in. He also spoke to his counterparts very disrespectfully which I felt was extremely inappropriate. Doesn't actively listen and very poor communication skills. Negatively impacted our experience by bad mouthing the dealership. It was obvious he wasn't very happy with his job and made us feel like we were an inconvenience. Another finance manager came in to try and help but the arguing between the two in front of us sealed our decision to run. I have to say however, James Johnson was absolutely wonderful and really wish we could have given him our business. Unfortunately, we decided to purchase from another dealership that treated us like royalty.

Never received a call back from my ca rs.com inquiry. I finally called a salesman I met when looking at cars a few weeks ago.

Our sales person at Hyundai of Metairie was Cynthia Rico. My wife was in an accident & her car was totaled so we needed a vehicle quickly, but we didn't want to "settle" for what was sitting on the dealers' lots. We test drove a Hyundai Palisade & Nissan Pathfinder. The Palisade rode smoother, offered a higher trim package for the same cost and offered a longer warranty than the Nissan. My wife has owned nothing but Nissans her entire life, still she couldn't get the Palisade off her mind so we decided to go with the Palisade. She decided she wanted the Hyundai Palisades XRT trim package and that turns out to be like searching for a unicorn! There are none to test drive and there are deposits on cars sight unsceen before they arrive at the dealerships. Cynthia & the team at Hyundai of Metarie really went the extra mile to get this car for us, honestly the went the extra 700+ miles finding this car in the Tampa area and making a trade with a dealer down there to get my wife the exact trim package she wanted. This process was about making us happy customers from start to finish and they succeeded! Cynthia really wanted to surprise my wife when the car arrived back in Metairie, my wife thought we were going to pick it up that night after work. Cynthia had the car detailed, got the big bow and brought it to my wife's office and parking it outside so when she walked out there it would be. It was a great surprise & again, Cynthia was going the extra mile! If you're in the market for a Hyundai go see Cynthia Rico at Hyundai of Metairie and she what she can do for you!