Gates Hyundai in Richmond including address, phone, dealer reviews, directions, a map, inventory and more

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6000 Atwood Dr
Richmond, KY 40475

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Sales: 859-624-1211

Used Cars: 859-624-1211

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Gates Hyundai

Overall Rating:

4.9 (out of 5)

98% recommend this dealer

540 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Poor customer service

Reviewed by John Davis from Richmond, KYAugust 24, 2021

I have contacted Gates Hyundai service department multiple times via phone, and via chat on their website, for service on my vehicle. I am now going on 3 weeks of "waiting for someone to call me back". Each time I call someone gets my name, and number and states someone will reach out. Nothing after 3 weeks, 4 phone calls, and 4 or 5 chats. I just need someone to call to schedule an appointment for service on a vehicle under warrant, and no one will contact me. Very disappointing as the service received when I purchased the car was fantastic. It seems like the sale is the only part they are concerned with. I recommended over 5 people who also purchased cars based on my purchase experience, I wish I had not now as I feel bad that I put my name on a company with such poor customer service. I will likely not ever recommend Hyundai (at least Gates Hyundai) again, and further more will be sure to share this experience with anyone considering getting a new vehicle. Once again, I am just waiting on a call back to schedule an appointment, no work to comment on as I cannot get a call back.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 4

Customer Service 1

Buying Process 5

Quality of Repair 1

Maximum rating = 5

1.6 (out of 5)

Disappointed

Reviewed by Heather from LexingtonAugust 14, 2021

The people are great when it comes to buying your car. But when it comes to helping fix it it is a nightmare. I got a new engine 3 months ago. They had it for 9 weeks. After 3 months of having it now it is having another issue and no one seems to know how to help other than fixing it. The parts are no where to be found and they have NO loaner cars, which I was told at first one wouldn't be given to me because ky warranty didn't cover it even though had they done it right in the 9 weeks they had it, I wouldn't be in the position I am right now with NO car. After struggling for 7 weeks last time, they finally gave me a loaner the last 2 or 3 weeks of it all. Now we are at yet another situation where they can't help. This is completely aggravating and disappointing from Gates. I have been with them 7 years and this has been the worst yet. No big issues have happened in the past. My car is a 2014 with 41,000 miles and it shouldn't be where it is now. It has been well maintained and cared for. Before you buy, just know they are great but thats their job when selling. But when it comes to fixing things later on down the road, good luck.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 3

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Very friendly and helpful people.

Reviewed by Daniel Castillo from LexingtonMay 27, 2021

Very friendly people and patient. We couldn't make a deal because of the lack of inventory but don't blame them, this is all Covid situation. But I fully recommend this place.

  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Gates Hyundai

Our number one goal at Gates Hyundai is to do everything in any way everyday to ensure customer satisfaction. That starts with our very friendly and talented sales staff and management. Each has several years of experience and are eager to assist you in all your automotive needs.
Our service and parts departments are also staffed with very knowledgeable and experienced professionals who are eager to assist you. We carry a full line of Hyundai manufactured parts and all vehicles are serviced by certified ASE technicians to ensure your full satisfaction.

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