Hyundai, Dodge and Jeep
New Car Dealership in Pikeville, KY
Overall Rating
3.5/5
Read dealer reviews
Welcome to Tim Short Chrysler Dodge Jeep Ram, FIAT in Pikeville. In addition to providing the drivers of Pikeville, Kentucky with a number of options like the new Jeep Grand Cherokee, Jeep Renegade, Dodge Journey, RAM 1500, Chrysler 200, our dealership also has a large inventory of used cars for sale. Tim Short Chrysler Dodge Jeep Ram FIAT is dedicated to all of your automotive needs including helping you find the model that best suits your lifestyle and your budget. Just ask one of our car loans and financing experts how to get the process started.
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Tim Short Chrysler Dodge Jeep Ram Hyundai - Fiat Reviews
Overall Rating
3.5/5
14 out of 24 people recommended this dealer
Overall Facilities:
3.6/5
Great experience
Reviewed by Kayla
in Columbus, OH
January 05, 2020
Had a wonderful experience here. Ask for Johnny Ray, he’s the best and will get you what you are looking for at a great price!
Mad dad
Reviewed by Gar
in Pikeville Ky
December 31, 2019
Worst service dept I’ve ever dealt with. Had car 2 weeks. With no communication at all , will not return your call and like pulling teeth to get someone on the phone !!
Don’t Trust Finance
Reviewed by Doug
in West Virginia
December 24, 2019
Multiple Issues.
I found a truck that I wanted online at this dealership. Went there to get it: over a 2 hour drive.
As the salesman was talking he ask my payment range. I told him and he said “You will need to find a vehicle at least $5,000 cheaper. Cause this one is out of that payment range.” I still insisted on running my credit for the truck I wanted. (I have a car loan calculator on my phone.) He came back with an offer that was $60 per month more than what my calculator said. After explaining that something wasn’t adding up and me insisting on seeing the actual numbers as to how they were getting the payment that high; he hestitantly went back to the finance office. He came back and said, “You were right. There is a “Warranty” added in the deal that makes the payment that high. I told him that we never discussed me financing a warranty and I don’t see how you can run my credit for a product that we never discussed and I didn’t ask for!! Furthermore, the vehicle I bought has a 100,000 mile warranty. He said No, my wife owns the same kind of car. The warranty only goes to 60,000 miles. (Since the purchase I have verified with the manufacturer that there is a 100,000 mile warranty.) They were trying to make extra money by selling a warranty to me that I didn’t need and didn’t ask for.
Also, I figured out there was a $599.00 document fee that was added without me being informed.
After I finally convinced them that I am not going to be played; I was sent to the finance manager to sign the final paperwork. Again they tried to sell me a warranty. However, this was an extended warranty and GAP insurance. I turned both of them down; however, if I would have taken both they would have raised the price of the vehicle $3650.00. So, I asked “How was you calculating an extra $5,000.00 for a warranty on the vehicle a few minutes ago?? The finance manager acted as if he didn’t know what I was talking about.
I finally got out of there without being ripped off as they intended.
He told me that they would fill the truck up with gas. After I agreed to buy the truck; he said, “Oh, they just told me we can only put $20.00 of gas in the truck.” I think he knew that already, but was just backing out of a promise that he knew wasn’t planning on keeping.
Then after the deal was signed the salesman gives me the key to the truck. I asked about a 2nd key only to find out it only has 1 key. An extra key will be costing me $350.00. (Push button start)
When I got the vehicle home I then realized the SD card for the navigation system is missing. I have called the dealership 4 times and have yet to be able to speak with the salesman. I did ask to speak with a sales manager once. The guy I spoke with told me the salesman wasn’t available that day and if the card was purchased the salesman would have to pay for it out of his pocket. I asked if the dealership would be willing to pay for it and he said, “I don’t know I am just another salesman.” I just gave up because I figured that this will be another $181.00 that will be coming out of my pocket.
I took a set of plates with me that day to transfer my license. But they said that I had to still get temporary tags. The DMV is still waiting for the paperwork so I can get license for the truck.
They might advertise LOW prices, but make sure you do your homework about finance and warranties before purchasing anything from this dealership.
I have lost a lot of respect of Tim Short Dodge from this experience.
