Hatchett Hyundai East

Customer service is worse than awful. More than one employee lied to me. I complained to two of the sales managers, and they followed through with nothing they said they would do. They are glad to take your money, but never eager to help you afterwards. Service manager acted like a child. Very bad people.

Hatchett Hyundai is the most disorganized company I’ve ever dealt with. They don’t answer calls or return voicemails. We had to visit in person just to get any assistance. Even then, they either had no record of our visits, lost photos of our car, or had to resend information to Hyundai Motor USA. Additionally, Hyundai doesn’t stand behind their products. Their vehicles are poorly made, and they don’t take responsibility for issues. Save your money and invest elsewhere.

So let's start with the fact that Hatchett now offers included in each used car they sell a "Powertrain Warranty". The basics of something like this is that everything that oil touches is considered powertrain. Back when my family bought a used Hyundai Santa Fe Sport (yes, one that has a Theta II engine in it, we didn't know this at the time), this was offered as an additional add-on and boy was it pushed hard. This purchase was in 2019 and by 2020 we were already having issues with the car, however minor they may be. The left headlight kept burning out each bulb we put in within a few weeks, upon inspection, the wiring harness wasn't in good shape. That's fine though, we take it to Hatchett since we have a full warranty that we are within. Wiring harness was set to cost us $700 despite us having a warranty, this was because they had no warranty on file. It took my father driving home and getting the physical paperwork for the warranty before they believed us on a warranty they bought through them. It is beyond convenient that the dealership would lose paperwork for a liability they owe. Headlight gets fixed, whatever. Come to now where the engine is burning oil, no signs of oil leaks on our garage floor. Luckily, it's something that is very easy to check for, just pull the spark plugs and check for deposits on the plugs. Hatchett DID NOT do that, instead they put the car up on a hoist, drained the oil out, the called my father saying that the oil is leaking from a crack in the oil pan. That is very convenient for Hatchett as that would fall outside the warranty, go in and ask to see the car, even with service manager's "help" there was no crack in the oil pan and even some signs of smearing oil on the subframe to make it look like the oil was leaking (except they didn't even smear it on a part that made sense for where the leak was supposedly!). They want to flush the engine now, a process that won't fix anything and also a process that Hyundai says NOT to do on their engines. We were eventually charged with an oil change, and yes, the car is still burning oil and we know Hatchett won't fix it. Don't buy from Hatchett unless you can fix your own cars because the weakest point in a lot of these Hyundais is that xxxx Theta II engine, and I would hate to see anyone else have to pay to replace a faulty engine.