C & S Car Company, Inc. in Waterloo including address, phone, dealer reviews, directions, a map, inventory and more

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812 Washington St
Waterloo, IA 50702

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Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 6:00pm
Sat 8:30am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 12:00pm

Reviews of C & S Car Company, Inc.

Overall Rating:

4.4 (out of 5)

85% recommend this dealer

47 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

21 Outback XT Touring

Reviewed by Dr Jim from Mason City,IowaMarch 29, 2021

Love my quiet, powerful XT Touring Outback. A lot of luxury and safety for the money

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

One star cause I had to or it would be zero

Reviewed by Chris Anderson from Alburnett IowaMarch 20, 2021

We were in the market to buy a second vehicle for my daughter. Didn't want spend alot and understand that we would have some issues possibly with the vehicle and were fully prepared for that. What we got were nothing but lies or ineptitude by the service department. We were told that the vehicle we wanted to look at was either in for service or had just come out. Once we found the vehicle my daughter and son inlaw test drove it. Upon returning they said the brake light had come on after looking a little closer the car had a noticeable brake line leak and after looking at it I touched it and it BROKE in half that is when I noticed the gas line was leaking. All of this after dealing with a salesperson that didn't really seem to want to even talk to us. So was it lies you told to try and sell me a death trap or xxxx service department?

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.3 (out of 5)

Zero Credibility! Negligent and Egotistical

Reviewed by Sam from Cedar Falls, IAJanuary 30, 2021

I took my Hyundai Sonata to them to check out a check engine light and BlueLink. At first they're very nice. They even gave me a nice, new, loaner car while they worked on mine. But everything changed when I got my car back. The second I drove it off the lot I heard an awful noise and I quickly turned around and went back asking them how the inspection listed on the detail sheet could miss something so loud and obvious. Mr. Sam said he was unaware of anything. He said to keep an eye on it. Later in the day I took it to another service center to be looked at because it seemed really concerning and once they finished with it, they brought out a cleanly broken strut from the front-left-side of my vehicle! The new service center staff were absolutely horrified and amazed how something so severe and dangerous could have been missed during an inspection and more so even be allowed to be driven. One wrong bump in the road and who knows what could have happened to me and my passengers? This type of mistake is not acceptable whatsoever. It may even be classified as negligent in a court of law, as to be determined by legal counsel. I called them back immediately once I knew this and gave Sam the earful he needed to hear from putting me in a dangerous situation. I am not saying they broke my strut repairing my car. However, something happened to my vehicle while it was under their supervision that should have been taken of through the inspection listed on the report of the work performed and Sam refused to put his pride aside and take any responsibility for their mistakes. He said, "I'm not going to do anything about it." At this point I never want to step foot in their dealership again. I would highly recommend for everyone to go elsewhere for their car needs. Their behaviour hinges on illegal and dangerous. At least one of those terms describes my experience perfectly.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 2

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

About C & S Car Company, Inc.

Welcome to C & S Car Company a exceptional Hyundai & Mazda dealer for the Waterloo and Cedar Falls area customers. Our number one goal is to help make your car buying experience as simple and hassle free as possible. Our friendly and knowledgeable sales team is dedicated to providing you with amazing customer service and offering you the most competitive prices on all new Hyundais & Mazdas. If you're in the market for high quality yet affordable used cars for sale in Waterloo be sure to search our entire low-priced pre-owned inventory. We even feature a great selection of vehicles under $7000 to fit your budget.

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