Billion Auto - Hyundai of Iowa City in Iowa City including address, phone, dealer reviews, directions, a map, inventory and more

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2323 Mormon Trek Blvd
Iowa City, IA 52246

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Sales: 888-439-9539

Used Cars: 888-439-9850

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 8:00pm
Tue 8:00am – 8:00pm
Wed 8:00am – 8:00pm
Thu 8:00am – 8:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 5:30pm
Tue 7:00am – 5:30pm
Wed 7:00am – 5:30pm
Thu 7:00am – 5:30pm
Fri 7:00am – 5:30pm
Sat 8:00am – 1:00pm

Reviews of Billion Auto - Hyundai of Iowa City

Overall Rating:

4.7 (out of 5)

93% recommend this dealer

186 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Dishonesty

Reviewed by Tracy from Wilton, IAMarch 22, 2022

Dishonest is the best way I can describe this dealership. I recently purchased a brand new car and was told It was required by Kia to purchase their Val pro and film pro warranty. It’s warranty included wrapping your car. After I got my car back from the wrap it looked horrible and I said I wanted it removed and a refund and the general manager stated he would remove the wrap void the warranty and refused a refund. After calling Kia they assured me none of their optional products are required. Guess I’ll have to be taking this one to court.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Tracy, We apologize with regards to your experience with us, and we have been trying to get this resolved for you. Please give us a call ASAP, we always want to provide outstanding value, as well as a happy experience with us!

Overall Facilities 3

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

I was at this store to drop off my car, a hyunday, as it

Reviewed by Renata SoutoMarch 11, 2022

I was at this store to drop off my car, a hyunday, as it had a problem. Initially we were told that we would have to wait 40 to 50 minutes for a procedure that needed to be done. I waited an entire afternoon, more than 2 hours waiting. With 5 minutes left for the store to close, the clerk informed us that our car would not be ready that day. And therein lies the problem. I live almost 2 hours from Iowa City and I found the way I was treated extremely disrespectful. They work on it every day. Could it be that employees have no idea of ​​their own work time? Could it be that with at least 30 minutes to go before the end of the day, I couldn't have been notified so that I had time to know where I could go and what I could do to get back to my city? With only 5 minutes to go I was warned and while I was thinking about what I could do, all the drivers who could take me somewhere to facilitate my transfer left. It seemed to me that this was all thought out because it was Friday and everyone wanted to go home soon. The point is that the service in this regard was extremely disrespectful. Of all the places I've lived in the world, this store was definitely one of the places I've been disrespected the most. After that, we had to turn around and bother a friend from our city so he could pick us up, because we couldn't rent the car because of the unavailability at the rental company we knew. I would like to record it here so that the store has more empathy with the customers, because if the employees are tired of a hard work week, so are we customers. It's not easy to ask permission from work, drive almost 2 hours and not be informed in advance of what would happen to my car. There was no prior conversation informing me that the car could be at the store all weekend or trying to solve a problem they created themselves. I hope I never need the service of this store again. And I hope you treat your customers better so they don't go through what I went through.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Renata, We apologize that your service work wasn't done on time, and we should have known that late in the day on Friday for a big project, we would rather not deal with a time constraint. Unfortunately when doing a repair, there are times when an easy job becomes complicate and the repair was not going to be able to be completed on time. We are sorry about the frustration, our business is all about making sure the repair is done correctly, we ran out of time, and apologize for the inconvenience.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Great customer service!

Reviewed by Happy CustomerJune 24, 2019

I’m able to get appointments at the desired time. They keep track of what service is due and let me know. Service is completed promptly and everyone is very courteous! Bill is great!

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Billion Auto - Hyundai of Iowa City

Billion Automotive has over 7000 new and pre-owned vehicles for you to choose from. We hope this vehicle fits your needs or if you'd like to shop around find more quality vehicles online at Billionauto.com.

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