Stew Hansen Hyundai in Clive including address, phone, dealer reviews, directions, a map, inventory and more

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11344 Hickman Rd
Clive, IA 50325

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Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 8:00pm
Tue 8:00am – 8:00pm
Wed 8:00am – 8:00pm
Thu 8:00am – 8:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 2:30pm

Reviews of Stew Hansen Hyundai

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

1114 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Stephanie was great to work with. She made sure that my...

Reviewed by woohonJune 17, 2021

Stephanie was great to work with. She made sure that my service was completed in a timely manner and kept me upraised on the status throughout. I will definitely request her as my advisor for future visits.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience N/A

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

4.7 (out of 5)

Every time I get service I am super excited to get...

Reviewed by Lowell HMay 30, 2021

Every time I get service I am super excited to get Stephanie Thurn as my service advisor. She is always a pleasure to work with and is very helpful from start to finish. She takes the extra steps to make sure everything is completed, even sometimes going outside of what appears to be her job responsibilities to ensure a high quality transaction, and always does it with a smile and great disposition. Most people dread taking their car in for service, but Stephanie always makes it a positive experience and I drive away smiling. Keep up the great work!

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.2 (out of 5)

Stew hansen hyundai is the worst dealership for service...

Reviewed by cathi1174May 22, 2021

Stew hansen hyundai is the worst dealership for service in des moines. I will only take my car there for service if it's covered under warranty. Their employees have zero empathy or respect for their customers. The service advisors never call you back when they say they will. They never fix my car the first time I bring it in for something. This time it's the knock sensor which is an issue I had 2 years ago that also too multiple visits. Another time, they replaced my battery with a faulty battery. The battery turned out to not even be the issue. They service advisors are defensive and only excuses that make you feel like you're the problem. The new service manager does the same. His solution was to find me the nearest hyundai dealership which is 94 miles and suggest I go there for warranty work since that can't do their jobs and refuse to make any changes in how they treat people or fix cars. Their solution to people who have a bad experience with them is to make them go away because to them, the people with the problem are the problem. They are in complete denial about any their customer service issues. To them, if the customer has a problem, the customer is the problem. So let's get rid of the customer. There, no more problem. The wall behind their customer service desk says 5 star customer service. What a joke! No person with an ounce of self respect could ever say their service deserves 5 stars.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 2

Pricing N/A

Maximum rating = 5

About Stew Hansen Hyundai

We know that the key to serving our customers is listening to our customers. Which is why at Stew Hansen Hyundai ((WE HEAR YOU!!)).

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