74 E Springhill Dr
Terre Haute, IN 47802

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Sales: 812-232-5500

Used Cars: 812-232-5500

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 12:00pm

Reviews of Dorsett Hyundai

Overall Rating:

4.6 (out of 5)

91% recommend this dealer

138 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

4.0 (out of 5)

I have no complaints about the actual repair which

Reviewed by DPLEUSDecember 04, 2025

I have no complaints about the actual repair which corrected the issue with my truck. However, my appointment was for 8:30 am Dec 1. After not hearing from the service department I called about 11:30 and was told it would be afternoon before the looked at it. I called a few times throughout the day to try to get some type of update, but I wasn't called by the service department until 4:50 pm. They told me the part would not be available until the following morning and that they'd get on in in the morning. I had transport options, so no big deal there. The following day Dec 2 the repair was completed, another issue found and corrected. Bill was paid and the vehicle picked up about 4:30. The following day Dec3, I contacted the service department around 10:30 to try to get a part they replaced back so I could return it to get a refund. I was assured this would be taken care of. I heard nothing by 4:00 so I left a message for the service manager. No return call. I called the service desk at 5:00 and was told that they technician performing the repair had left early and they'd check before they left for the day and call me back. At 4:00 today 4 Dec, I called and left a priority message to try to find out if they had the part. Didn't get a return call by close of business. The repair was completed and correct even if it took the better part of two days. The service manager addressed all concerns and problems and resolved the situation to my satisfaction. Issues addressed internaly and I'm satisfied the situation is resolved.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for taking the time to lay this out in detail. I’m glad to hear the repair itself corrected the issue, but I understand how frustrating it is to have gaps in communication, delayed updates, and then not get a call back regarding the part you requested. I’d like to look into this personally and get a clear answer for you on the replaced part and your request. Please call me directly at 812-240-3182 so I can review the repair order, connect with the team involved, and follow up with you the same day. Dan Higgins Director of Operations

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Very helpful, very cordial and professional.

Reviewed by sandy.hilton.1955December 03, 2025

Very helpful, very cordial and professional. And most of all did a great job on paint job! Thank you

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for the 5-star review! We’re glad to hear our team was helpful, cordial, and professional—and even happier that you loved the paint work. We truly appreciate your business and the opportunity to earn your trust. Thanks again, and we look forward to helping you in the future!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

3.0 (out of 5)

The sales staff is best in class.

Reviewed by jamesgreen1976December 02, 2025

The sales staff is best in class. The service center staff is very friendly but has not been as responsive as they should be. During my visit they told me I had a ball joint issue. The vehicle is under warranty but I have called three times over the last month and have been told I would get s call back once they confirmed issue and have yet to get it resolved or receive any information.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

thank you for sharing your feedback. I want to connect with you directly so we can get an update and a clear path forward on the ball joint concern and your warranty coverage. Please give me a call at 812-240-3182 at your earliest convenience, and I’ll make sure this gets reviewed and moved along. Dan Higgins Director of Operations

Overall Experience 3

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Dorsett Hyundai

At Dorsett Hyundai, we’re proud to serve the Terre Haute and surrounding communities with a friendly, no-pressure car buying experience. Whether you're shopping for a new Hyundai or a quality pre-owned vehicle, our knowledgeable team is here to help every step of the way. We offer competitive pricing, flexible financing, and top-notch service to keep your vehicle running like new. Visit us today or explore more at DorsettHyundai.com!

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