Gurley Leep Hyundai

This dealership is a joke. Purchased a new 2023 Kona and took it to Gurley Leep for the first service visit that is covered by the manufacturer. Multi-point inspection, tire rotation and oil change. You wouldn't think they could screw it up but they did. Gurley Leep did not perform the inspection or the tire rotation. Worse yet, when we checked the oil they put two quarts too much in and it had to be drained off to not ruin a brand new vehicle. I called and stopped back to get the service corrected and each time got a run around telling me they would fix it and would be in touch. They never called back. These clowns even said to me on one call "what do you care, you didn't pay for the service" when I brought it to their attention, and one service girl laughed and said "we do this all the time to our customers." I had to take the vehicle to another dealer to have the service performed correctly. Beware of this group. The bad ratings are legitimate.

I had a terrible experience with this service department, the advisor talked to me like I didn't know anything and was very vague about what they actually did when "diagnosing" our vehicle. When I received the final invoice there was no description of said testing that was performed even though I had asked for this to be listed. I will not return.

Excellent service and speedy service. Staff very knowledgable and kind. Their quote was fair and they were very prompt with getting me my car back. Highly recommend