4200 E 96th St
Indianapolis, IN 46240

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Sales: 888-348-0669

Used Cars: 888-354-2208

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Napleton Hyundai of Carmel

Overall Rating:

3.5 (out of 5)

76% recommend this dealer

489 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

I bought my suv here.

Reviewed by Anonymous from Fishers, inNovember 21, 2025

I bought my suv here. Since them I took it in to service twice due to my warranty. AWEFUL service.... communication is not there, when asked for an update, kept getting pushed off, Blake is extremely rude and extremely passive aggressive. Micheal is nice but got beat up by the lack of help and staff. I wanted to trade in my sub recently for a new model but because I didnt want to deal with the service department in the future, I was sooo willing to go to the Avon location where the customer service is beyond exceptional.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hello, we are so disappointed to learn of this situation you have described. Please contact our Manager at (317) 848-4200 so that we may ensure your experiences with our dealership are more pleasant moving forward.

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Maximum rating = 5

5.0 (out of 5)

If you’re looking for a good car, go see these guys I

Reviewed by Celeste from Indiana November 21, 2025

If you’re looking for a good car, go see these guys I love all I have my new car for my daughter. We are happy with all the sales stuff. Thank you you guys. I definitely recommend you guys.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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Maximum rating = 5

5.0 (out of 5)

Love this place, they made my purchase simple and fast!

Reviewed by Chavez from Camby, INNovember 20, 2025

Love this place, they made my purchase simple and fast! I highly recommend Napleton Hyundai

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Overall Facilities N/A

Customer Service N/A

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Maximum rating = 5

About Napleton Hyundai of Carmel

Today the Ed Napleton Family operates more than 75 franchises in six states. Taking pride in helping each community they live and work in the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.

The Ed Napleton Auto Group acquired Kia of Fishers Kia of Carmel Hyundai of Carmel Maserati of Indianapolis Alfa Romeo of Indianapolis and FIAT of Indianapolis on October 3 2017. Ed Napleton Auto Group is committed to keeping every employee and increasing the community involvement and charitable efforts around the Indianapolis area. Kia of Fishers Kia of Carmel Hyundai of Carmel Maserati of Indianapolis Alfa Romeo of Indianapolis and FIAT of Indianapolis proudly continue to service the many cities in or near Marion Hamilton and Boones counties including: Indianapolis Fishers Carmel Noblesville Westfield Meridan Hills Lawrence Zionsville and Anderson. The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.

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