4200 E 96th St
Indianapolis, IN 46240
Sales: 888-348-0669
Used Cars: 888-354-2208
Sales Department
| Sun | Closed |
| Mon | 9:00am – 9:00pm |
| Tue | 9:00am – 9:00pm |
| Wed | 9:00am – 9:00pm |
| Thu | 9:00am – 9:00pm |
| Fri | 9:00am – 9:00pm |
| Sat | 9:00am – 7:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 8:00am – 4:00pm |
See all dealerships near Indianapolis, IN that carry Hyundai
Overall Rating:
3.6 (out of 5)
76% recommend this dealer
468 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
I would never recommend anyone buy a car from here, at
I would never recommend anyone buy a car from here, at the very least do not buy their warranty program as their service department is the worst. They have now had our car for 12 weeks, with little communication, and no resolution. They have not reimbursed us for a rental, so on top of our car payments we are also paying for, a rental car. The only way you can get answers is to physically walk in, but that still falls on deaf ears. Save your money and buy elsewhere
Dealer Response
Hi Matt, Thank you for taking the time to provide feedback regarding your recent experience with our service department. My name is Eduardo Rodriguez, and I am the National CX Director at Ed Napleton Automotive Group. I am deeply sorry to hear about your challenges and want to address your concerns personally. I sincerely apologize for any communication issues you experienced at Napleton Hyundai of Carmel. Clearly, we did not meet our standards for timely updates and transparent communication, and for that, I am truly sorry. Rest assured, we remain steadfast in our commitment to deliver excellent service and clear communication at every step, and we deeply regret that we did not meet this standard in your case. Your feedback is invaluable to us, and we are committed to making the necessary improvements to prevent such issues in the future. I would appreciate the opportunity to discuss this matter further and ensure we can regain your trust. Please feel free to contact me directly at 630-382-0339 or DrivenToHelp@Napleton.com. Thank you for taking the time to bring this to our attention. Your feedback is crucial in helping us improve, and I am confident that we can make this right. Warm regards, Eduardo Rodriguez National CX Director Ed Napleton Automotive Group
Maximum rating = 5
I've had a couple of experiences shopping at Napleton and
I've had a couple of experiences shopping at Napleton and neither were positive. My latest visit was to view a used car that, surprise surprise, came out to cost as much as a new car of the same type after some "inspection" and "warranty fees". I was at the shop a few minutes after closing and during a lull in the music I overheard an annoyed office worker exclaim "get him to buy a new car or get him out of here". After reviewing the vehicle online, it seems they've had this vehicle for a year, only adjusting the price occasionally to match the market. I came to the conclusion that this vehicle was a bait car to get people to come in and get up sold on a new car (definitely my assumption and not fact, but it's the impression I got) Needless to say, I walked away from this deal and it'll be my last encounter with Napleton. Beware of sneaky sales tactics if you decide to shop here!
Dealer Response
Hi Jonathan, we regret to hear that your experience with us was not a more positive one. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (317) 848-4200. We look forward to hearing from you.
Maximum rating = 5
My husband and I went there Friday.
My husband and I went there Friday. Drove a vehicle that I loved. Went to apply for financing and they brought a piece of paper when the car went from 23,000 to a little less than 30,000. Taxes and doc fees I understand. When I saw the price went up that much I was instantly mad he than says these are just extra you dont have to get it. We got up and left as we was pulling our they called and asked what was wrong. I feel like if I hadn't been paying attention he would have took us for that extra. This morning Dean reached out to me by email . I replied and iv never heard back. So if you go to this business and buy a vehicle please pay close attention to your price ..
Dealer Response
Hi Boyd, thank you for sharing your concerns. We are sorry to hear that you feel this way about our pricing. Our pricing strategy reflects the quality of our vehicles and the services we provide. We strive to remain competitive in the market and offer the best value to our customers. Please contact me at 630-382-0339 or email ER@napleton.com so I can discuss your experience further and work towards a satisfactory resolution. Kind regards, Eduardo Rodriguez National CX Director
Maximum rating = 5
Today the Ed Napleton Family operates more than 75 franchises in six states. Taking pride in helping each community they live and work in the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group acquired Kia of Fishers Kia of Carmel Hyundai of Carmel Maserati of Indianapolis Alfa Romeo of Indianapolis and FIAT of Indianapolis on October 3 2017. Ed Napleton Auto Group is committed to keeping every employee and increasing the community involvement and charitable efforts around the Indianapolis area. Kia of Fishers Kia of Carmel Hyundai of Carmel Maserati of Indianapolis Alfa Romeo of Indianapolis and FIAT of Indianapolis proudly continue to service the many cities in or near Marion Hamilton and Boones counties including: Indianapolis Fishers Carmel Noblesville Westfield Meridan Hills Lawrence Zionsville and Anderson. The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
Find out what your used car is worth with our appraisal tool.