Hyundai and Genesis
New Car Dealership in Indianapolis, IN
Overall Rating
3.9/5
Read dealer reviews
Over 30 years and 26 dealerships ago, I started the Bob Rohrman Auto Group based on the single proposition that the customer is the most important person at the dealership. I realized long before research companies created customer satisfaction surveys that the only way to keep a business thriving was to treat your customers well.
When it comes to total customer satisfaction, the two main building blocks are quality products and quality people. This means before, during, and after purchasing your quality new or used car, truck or van, you will receive the highest quality customer service from our associates.
Come see us today!
If you're looking for service for your new Hyundai or Genesis, Bob Rohrman's Indy Hyundai-Genesis's trained mechanics can help keep your new car running like new. So give them a call!
Bob Rohrman's Indy Hyundai-Genesis Reviews
Overall Rating
3.9/5
14 out of 21 people recommended this dealer
Just get them in the door!
Reviewed by M. Chandler
in New Salisbury, IN.
January 20, 2020
Warning! If you are trading in your car here, don't believe what they tell you either on the phone, or by text, or by email. I provided all of the trade in information they required. Manufacture, Model, Vin #, Mileage. I asked specifically to give me a range so I would not waste a 2 hour drive to discuss the purchase of a used car. They gave me a range I could work with $3,000 to $4,000. We got there they looked my car over told me it was better than average and yet the first offer they gave was $2,500. We were informed face to face that they will tell anyone whatever they need to tell them to get them in the door. We did end up buying the car but it sure was not a pleasant experience.
Buyer should have a mechanic with them
Reviewed by robing
in INDIANAPOLIS
October 18, 2018
Take care when purchasing a used car from Indy Hyundai. I wrote this review on google and was told to also post at this site by associates
It is with mixed feelings that I write a somewhat sour review from this dealership. I purchased my used car here in late July/August, and contacted the dealer back in September about the experiences I am describing in this review in the hopes of hearing from the management. I did hear from the person who sold me the car and this person offered a sincere apology and said that my mail would be passed along to the management , but now it is October and I have decided to share here, since I did not hear from the management. Below is what I wrote to the salesperson at the dealership
"On the one hand, I am generally pleased with most of the engine mechanics and cosmetics of the car. I also enjoyed meeting you and working with you during the purchasing and paperwork process. I had positive experiences, also, with your finance associate.
However, when I spoke to your manager about the car, he told me the car's condition was completely clean. Unfortunately, this has proven NOT to be the case. Here are some of the major items why I will not be able to give a stellar review of my purchase when I write my review and write to Bob Rohrman:
1) When I took the car to my mechanic at a local Subaru dealership for a minor inspection, he notice that the car far out of alignment. More importantly, 3 of the 4 tires had uneven wear and they showed signs of tire rot. He recommended the car be not be driven until the tires (at least three of them) get replaced and the car be aligned. This finding was confirmed by a major Tire warehouse store. This involved an additional cost about $700.
2)Upon leaving the dealership, I was told to wait until the car was to be gassed up. When I left the dealership, the fuel gauge was still on empty, and the 'low gas light' again appeared as soon as I got on the interstate. I have never left a dealership, where the car did not have a full tank of gas.
3) The spare key I needed to get programmed and cut: your used car general manager quoted me a price of about $50 to $100 to get this done. This was actually closer to $300. I also was NOT told about this until after the paperwork was finalized for the sale. This is NOT and honest practice!!
4)the sunroof is defective: a piece of rubber molding that was not attached properly needs to be replaced and reinstalled correctly.
I feel like I was not told about issues that should have either been corrected by the dealership prior to the sell, or told to me so that another purchase price could be negotiated. This car cost me $1000 more after driving off the dealers lot. I think Bob Rohrman could do better!
So Easy to Deal With, We Bought Two Cars!
Reviewed by HansC
in Indianapolis, IN
August 12, 2018
The sales team is easy to work with and seem genuinely interested in making sure you drive away with the right vehicle for your needs; not just the most expensive vehicle you can afford (like some other dealers). They're more than fair on trades and actively help you find the right combination of rebates and financing options to save you the most money. Robert and Nate are great guys to work with and made the whole lengthy process as painless as possible.
