Napleton's Auto Park Of Urbana in Urbana including address, phone, dealer reviews, directions, a map, inventory and more

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1111 Obrien Dr
Urbana, IL 61802

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Sales: 217-582-4179

Used Cars: 217-582-4178

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 3:00pm

Reviews of Napleton's Auto Park Of Urbana

Overall Rating:

4.8 (out of 5)

95% recommend this dealer

343 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

God awful experience

Reviewed by Eric Bohler from Oswego,ILApril 27, 2021

This company is known for a bait and switch and will hide fees and not tell you up front. We drove 2.5 hours one way to get lied to. The price is Not what the price is of the car. Along with problem we got a car that the gas gauge doesn’t work and do not seem to care.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi Eric, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. Please reach out us at (217) 367-1222 and we will work with you personally in rectifying the issues you experienced. We hope to hear from you soon.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Charliebrownsnoopylucypigpen

Reviewed by Lisa Bradley from Urbana, IllinoisApril 25, 2021

Sam did a very personal and Courteous job , And he went above and beyond to help me Purchase my new Hyundai,Sam was one of the best salesperson that ever met.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Lisa, thank you for your support! We're happy Sam could help. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

4.8 (out of 5)

Jamal was wonderful

Reviewed by Priscilla from Bloomington, ILMarch 13, 2021

Jamal was very knowledgeable, and did not lie to us like other dealers. He was a delight to deal with. We came in and he was helpful and thorough.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Priscilla, thank you for your support! We're happy Jamal could help. We hope you continue to choose us for all your automotive needs! Take care!

Overall Facilities N/A

Customer Service 5

Buying Process 4

Quality of Repair 5

Maximum rating = 5

About Napleton's Auto Park Of Urbana

EDWARD F. (ED) NAPLETON IS A THIRD-GENERATION AUTO DEALER. AT JUST 23 YEARS OF AGE ED BECAME THE YOUNGEST CAR DEALER IN THE UNITED STATES WHEN HE WAS AWARDED A PONTIAC DEALERSHIP IN BLUE ISLAND ILLINOIS. TODAY FOUR OF ED'S FIVE CHILDREN HAVE PROUDLY JOINED HIM IN PURSUING THE FAMILY BUSINESS AND HAVE A HAND IN THE COMPANY'S DAY-TO-DAY OPERATIONS. THE ED NAPLETON AUTOMOTIVE GROUP EMPLOYS OVER 1500 EMPLOYEES AND PROUDLY CONTRIBUTES TO THE COMMUNITIES THEY SERVE.

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