Green Hyundai - Illinois

My experience with Green Hyundai’s sales department was regrettably far from satisfactory, tarnishing what could have been a straightforward and positive transaction into a frustrating ordeal. From the outset, I encountered a series of red flags that left me feeling disheartened and distrustful of the dealership's practices. Upon entering the showroom after my test drive, I was met with an initial reluctance to provide me with a comprehensive breakdown of the out-the-door price, a standard request when considering a vehicle purchase. Despite my insistence, the sales representative hesitated, only willing to divulge pricing options verbally. This lack of transparency set an uncomfortable tone for the remainder of our interaction. My concerns deepened when I requested a detailed pricing document, clearly outlining the costs both with and without trade-in. Instead of accommodating my request, the salesman presented me with a mere screenshot of the car's MSRP and taxes, hastily scribbled with ballpoint pen marks that seemed more like an afterthought than a professional presentation. Even more disconcerting was the fact that I was not permitted to retain the printed screenshot for reference, a puzzling restriction that only exacerbated my doubts. Compounding my frustration was the salesman's refusal to disclose the actual trade-in value of my current vehicle, as determined by the finance manager. Despite my repeated inquiries, I was met with evasiveness, leaving me in the dark regarding a crucial aspect of the negotiation process. Moreover, the dealership's reluctance to engage in any form of negotiation, including the refusal to consider loyalty discounts off the MSRP, further underscored their lack of willingness to accommodate customer preferences. The most concerning aspect of this experience was the dealership's apparent aversion to providing detailed pricing documents, a fundamental aspect of any reputable business transaction. This refusal not only raised suspicions of hidden fees but also cast doubt on the integrity of the dealership's pricing structure. In conclusion, my encounter with Green Hyundai left me deeply dissatisfied and disillusioned. The absence of transparency, reluctance to negotiate, and refusal to provide essential documentation undermined any trust I may have had in their professionalism. As a discerning consumer, I am compelled to caution others against engaging with this dealership, as their practices fall short of the standards expected in the automotive industry.

Green Hyundai is the best place to purchase. If you want to buy a vehicle and get in and out knowing what you bought. This place was the place. They bent over backwards to help me out.

You're just a number at Green Hyundai. VERY high pressure sales (floor manager - John). I bought 2 new cars. 1 in June traded & upgraded my car in August. Got my 2nd car at the beginning of August & they didn't process the paperwork til 3 weeks later only after inquiring with Secretary of State the the paperwork wasn't submitted yet. Inquired about purchasing car & rental insurance on my apartment & was told by John McCarthy (floor manager) who sold my 2 vehicles to me I was "STUPID" for buying insurance online instead of getting it with Green Family Insurance. Nothing but problems with the head manager of Green Family Insurance Corely Lee over insurance issues. Was told I had car insurance over the weekend in which I didn't cause the insurance app was waiting approval & was told to cancel my insurance with Progressive Insurance which I did. Mr. Comely Lee NEVER said anything about the application needing approval or I wouldn't have canceled my insurance with Progressive. Had another issue with my insurance & was told by Corely Lee that he called & left a message on a Friday & no message but left a text messages to call him. VERY UNPROFESSIONAL! Corely Lee told me NOT to worry im covered but the next day have a cancelation notice on my apartment rental the next day. None of the money has been deducted from my checking account cause the couldn't find my bank in the system & then in conversation with Mr. Lee he told me that "if I could've possibly switched accounts but putting the blame on me. I will NOT buy anymore vehicles from Green Hyundai. My sister & brother-in -law have bought many vehicles from Gren as well as for their daughter. The tv & radio ads are just HYPE! Once you purchase a vehicle everything else is out the window. DON'T buy from Green Hyundai. Go somewhere else & save yourself a major headache cause it's NOT worth it Green Hyundai!