Hyundai on Perryville

This is the first time I can honestly say that the purchase of car was a great experience. From the initial phone call from Melissa to the sit-down with the Salesman, Christian Russell to the financing piece with Rob and Lucas, the overall experience went extremely well. I especially appreciated the transparency with the cost of the vehicle and our trade-in value. Every one of the staff my wife and I met were friendly, courteous and professional. Highly recommend Hyundai on Perryville.

Unacceptable service department. 5 to 6 weeks for an engine repair. They won't give you a loaner and will chastise you if you didn't buy your car there which is non of their business. Rude is an understatement. Sales manager told me you have to drop off the car to get in the 5 to 6 week que for a warranty repair. I told him twice I would have the car there on a specific day and then says I showed up without an appointment. So dishonest. Save yourself the headache as they have a monopoly on the Hyundai market in Rockford so they can treat you any way they like. Is that what the customer deserves? Their service department thinks so.

Like to pay double for your repairs? Then Hyundai on Perryville is the right place. I moved to Rockford two years ago from Elgin. I receive coupons regularly from the Elgin dealership at significantly lower prices but Perryville won't honor them. For major repairs (timing belt, carbon canister) the price difference has been $200 to $400 dollars less at Elgin!! Well worth the drive. In addition, Perryville Hyundai uses the "bait and switch" scheme on their customers. On Monday they took down my warranty info and called to confirm my warranty coverage. I was told my out-of-pocket for the $800 repair is $100 (same job quoted in Elgin without warranty is $400). The part was ordered, service scheduled on Thursday same week. Thursday morning I'm told there is a price switch and my repair (with warranty) is now $400 - FOUR TIMES MY QUOTED PRICE!! If I don't get the work done with them I'm charged a re-stock fee + labor of a few hundred dollars. GOT CHA! You have to pay to take your car elsewhere or pay four times the quoted price if they do the work. Don't waste your breathe on the Service Manager, there is no responsibility taken for misquoting your job. After all they have your car held hostage! You have to pay the price increase or pay to get it back with no service completed. Win/win for the dealership and lose/lose for you! If you still want service a Perryville Hyundai, get your quotes in writing and throw a few hundred dollars in the trash - same thing.