221 East Lake Cook Road
Palatine, IL 60074

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Sales: 847-230-9174

Used Cars: 847-230-9174

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Napleton Palatine Hyundai

Overall Rating:

3.3 (out of 5)

57% recommend this dealer

7 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

TERRIBLE ACTUALLY THE WORST SERVICE ANYWHERE!

Reviewed by CathyDecember 03, 2025

TERRIBLE ACTUALLY THE WORST SERVICE ANYWHERE!!! Employees don’t care about customer’s time. They are eating chips, playing on their phones, and lazy.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Sam and Kyle did such a great job helping me with a new

Reviewed by GonefishinDecember 02, 2025

Sam and Kyle did such a great job helping me with a new Hyundai! They got me a great deal, helped me find the car I love! Thank you Guys!

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Don’t buy a Hyundai They refused to replace my engine

Reviewed by DaverismeSeptember 04, 2025

Don’t buy a Hyundai They refused to replace my engine under warranty. COMPLETE xx

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Napleton Palatine Hyundai

Napleton Palatine Hyundai is proud to be under new ownership and ready to serve you! We’re your go-to destination for new Hyundai models and quality pre-owned vehicles. Our friendly, knowledgeable team is committed to offering transparent pricing and a no-pressure experience. From the latest Tucson and Santa Fe to the Elantra and Palisade, we make the car-buying process simple and enjoyable for drivers in Palatine, Arlington Heights, and surrounding communities.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
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