Happy Hyundai

Be extremely cautious with this dealer. After purchasing SIX previous autos from Happy Hyundai (dating back to their previous location) I had developed a certain comfort level. I recently took my 2016 Veloster in for service (the auto transmission wasn't shifting smoothly). Service reported back a DCT (dual clutch transmission)replacement was necessary ($4700). In that I assumed this was a power train issue, while researching I discovered that at the time of sale 2016 & 2017 Veloster's were part of a settled class action lawsuit regarding failure of the DCT (I was never informed of a class action lawsuit). I met with the Sales Manager (Mr. Ahmad Samra) and asked if it was policy to put cars on their lot that are part of a settled class action lawsuit; Mr. Samra answered quickly (and decisively) "absolutely". I also questioned the ethics of posting the original "sticker" in the car with salespeople referencing it as the "best manufactures warranty available" when the same warranty DOESN'T apply to secondary buyers ( I bought the vehicle used). Mr. Samra insisted the warranty was the same for original and secondary owners (which begs the question "the why aren't you fixing my car?"). Mr. Samra acknowledged six previous loyalty purchases (grudgingly) and offered his card and said he would be amenable to favorable terms if I saw another auto; I did, and emailed him and inquired about pricing (I made no offer, I just questioned what his "favorable" terms would be). That was three days ago and I've received no response. I'm well aware of what "Caveat Emptor" means. I was hoping for a little more (or any) action from the dealer.

Be extremely cautious with this dealer. After purchasing SIX previous autos from Happy Hyundai (dating back to their previous location) I had developed a certain comfort level. I recently took my 2016 Veloster in for service (the auto transmission wasn't shifting smoothly). Service reported back a DCT (dual clutch transmission)replacement was necessary ($4700). In that I assumed this was a power train issue, while researching I discovered that at the time of sale 2016 & 2017 Veloster's were part of a settled class action lawsuit regarding failure of the DCT (I was never informed of a class action lawsuit). I met with the Sales Manager (Mr. Ahmad Samra) and asked if it was policy to put cars on their lot that are part of a settled class action lawsuit; Mr. Samra answered quickly (and decisively) "absolutely". I also questioned the ethics of posting the original "sticker" in the car with salespeople referencing it as the "best manufactures warranty available" when the same warranty DOESN'T apply to secondary buyers ( I bought the vehicle used). Mr. Samra insisted the warranty was the same for original and secondary owners (which begs the question "the why aren't you fixing my car?"). Mr. Samra acknowledged six previous loyalty purchases (grudgingly) and offered his card and said he would be amenable to favorable terms if I saw another auto; I did, and emailed him and inquired about pricing (I made no offer, I just questioned what his "favorable" terms would be). That was three days ago and I've received no response. I'm well aware of what "Caveat Emptor" means. I was hoping for a little more (or any) action from the dealer.

We were unhappy with our visit. The salesperson was pushy and did not listen to what we were requesting. My sister and I specifically stated that I did not want to run my credit since I already had my approval letter from Bank of America. Yet, I see a hard inquiry from Happy Hundrai that I will be disputing. Also, safe to say my family and I will not be purchasing from this dealership. Internet sales manager asked about recent visit and I informed her but never received a response. Only received a call after I posted honest review on Google and they didn’t offer any resolution or apologies just demanded that I take down my review. Do not go to this dealership.