Hyundai of Lincolnwood in Lincolnwood including address, phone, dealer reviews, directions, a map, inventory and more

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6747 N Lincoln Ave
Lincolnwood, IL 60712

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Sales: 847-847-4097

Used Cars: 847-847-2466

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 5:00pm

Reviews of Hyundai of Lincolnwood

Overall Rating:

4.2 (out of 5)

79% recommend this dealer

110 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.3 (out of 5)

Horrible experience!!!

Reviewed by Jacob from LincolnwoodMay 13, 2021

I wish I could leave ZERO stars for the service I received today! I made an appointment for an oil change and tire rotation two weeks ago. My appointment was at 7:00 am, so I was the first customer. After 1h 15 minutes of waiting, a service manager (one with a baseball hat) came to me with a fresh, not rusted, nail in his hand and said that it was sticking out from the edge of my tire. He said they cannot fix it and I need a new tire but they don't have it in stock, so he needed to order one. I said "fine, do it. just make sure it's the same brand and same looking tire." He said no worries and I was told to come back at 1:30 pm so they can swap the tire, and it shouldn't take longer than 20 minutes. I came back at 1:30 pm, sat in a waiting room again and for an hour my car didn't even move! I went to talk to the same manager to ask WTH is going on?!! They finally moved my vehicle to a different spot in the shop! After an additional 40 minutes of waiting they were finally wrapping up my car but all together it was over 2 hours and I told a manager this is wrong and disrespectful! After over 4 hours total at the dealership, guess what? They still managed to put a different-looking tire on my car! This is garbage service! I'm definitely not going back there ever again and not recommending this place to anyone!!! 👎👎👎

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi Jacob, We sincerely apologize for your recent experience with us. It is always our goal to provide our customers with efficient, effective, and enjoyable service, and we're sorry we missed the mark. We'd like to discuss your complaint further and find an amicable resolution. Please reach out to our management team at themanagementteam@leaderauto.com so we may resolve this situation with you. We look forward to hearing from you, The Management Team, themanagementteam@leaderauto.com

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 2

Maximum rating = 5

1.0 (out of 5)

Avoid, poor customer service and a waste of time!

Reviewed by Ana from Chicago, ILJanuary 31, 2021

For anyone who is looking for a vehicle, I'd advise you to avoid Lincolnwood Hyundai. I emailed them at 9AM and called them at 10AM, but with promises for a call back from the manager. Still no call (5PM). After a couple of calls inquiring a follow up (I'd been told I'd get a call in 5 minutes and then 30 minutes and waited a good 2 hours each time to call back so as to not overwhelm), being moved around to 4 people, I gave up. I understand people are busy, but at the other 3 dealers I've been speaking with today, I hadn't been hung up on, cut off numerous times, and spoken over numerous times as well. One person was pushy and aggressive. The other person was argumentative when I brought up that I understood they were busy, but I have been waiting for 7 hours. They told me to call back two days later to get an answer. Another person just made ridiculous excuses. The other dealerships had been prompt and direct, so this is not typical of my other experiences. Side note: I had a basic oil change done by then several years ago when I couldn't get in with my regular mechanic before a long trip. The check engine light came on after the service (two days), and I've never had issues with the vehicle until that point. I obviously took the vehicle to my regular mechanic for the repair. It could have been a coincidence, but they seems like an aggressive and shady sales and repair dealership. I hope no one else has to waste a weekend. There are a couple of kind dealerships around Skokie and Evanston- so save your time!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

A great deal

Reviewed by Robert Sagartz from ChicagoNovember 24, 2020

The only reason I'm giving them 5 stars is that I can't give them six. Friendly prompt service and were willing to bend over backwards to help. Talk to- Josoe Bautista.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Hyundai of Lincolnwood

Hyundai of Lincolnwood has a strong and committed sales staff with many years of experience satisfying our customers' needs. As a Hyundai dealer just outside of Chicago who offers great prices rebates and incentives for new & used Hyundai cars trucks and SUVs customer satisfaction is crucial to our success. Our expert Service & Parts staff members help our Chicagoland customers to keep their Hyundai vehicles in great shape.

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