Bob Rohrman's Gurnee Hyundai in Gurnee including address, phone, dealer reviews, directions, a map, inventory and more

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6251 W Grand Ave
Gurnee, IL 60031

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Sales: 847-379-8389

Used Cars: 847-379-8387

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 5:00pm
Sat 9:00am – 12:00pm

Reviews of Bob Rohrman's Gurnee Hyundai

Overall Rating:

4.1 (out of 5)

77% recommend this dealer

1158 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

My recent purchase of a new Kona was positive and...

Reviewed by Rose FJuly 28, 2021

My recent purchase of a new Kona was positive and pleasant. Josh Galway was great to work with! He explained everything thoroughly, answered all of my questions, and followed up to ensure my satisfaction. I'd highly recommend seeing Josh to purchase a vehicle. Zahir in Finance was also professional and gracious during my transaction.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Rose, Thank you for taking the time to write this review and let us know how Kahir, Josh and our team are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new Kona! All of us at Bob Rohrman's Gurnee Hyundai are glad to have you as a customer.

Overall Experience N/A

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Maximum rating = 5

1.0 (out of 5)

I reached out to this dealer because of a Kia Soul they...

Reviewed by fkallalJuly 14, 2021

I reached out to this dealer because of a Kia Soul they had listed on Cars.com I almost immediately received a call back to discuss my initial inquiry. I expressed I was remote about 4 hours away and would like to complete as much as possible so I could arrive, test drive and then do paperwork. I was informed that they require in person to do most of that, but that a "manager" would reach out to me to see what they could do for me. 24 hours (ish) later I received a call from the online sales manager. I covered the few questions I had about the car, IE remaining factory warranty, Title isn't salvage or rebuilt,, etc. At that time he mentioned that they had added $1900 in accessories to the vehicle and that that would be need to be added to the published pricing. I asked what those accessories were as they were not indicated on the Cars.com page or the Dealer page itself. He quickly listed them off, so fast that I asked him to repeat them twice, and then finally gave up and asked for the list of additions in writing. He said "NO". I said I wanted to see the list of additions that weren't listed on his website in writing so that I could understand the extra that I was being asked to pay and he said : "No they weren't interested in sending me a list, I could come in and they would be happy to show me the additions." Now If I'm going to give almost 19K for an item, if I want to see the list of accessories that you have added I should be able to see the list. It in fact should be listed on your advertisement for the item. This is straight up bait and switch, show the lower price, claim it's marketing's fault and then try to get me to buy at the much higher rate.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Hello, I would appreciate the chance to speak with you regarding any interaction that did not meet your expectations during your sales call. Please feel free to reach out to me so that we can discuss your inquiries regarding the vehicle in which you are interested. I look forward to connecting with you. Best, John Kokkalis General Manager (847) 249-1300

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness N/A

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Maximum rating = 5

1.5 (out of 5)

ConsTheir sales tactics are uninformed, outdated,...

Reviewed by LoganDeerJuly 04, 2021

Cons Their sales tactics are uninformed, outdated, pushy, and predatory in nature. I had leased my car from them three years ago (I had a good experience the 1st time with Billy) and came back in to buy it. I knew what the car’s residual value was and that my buyout quote included taxes, yet they tried to charge me $1,000 above and beyond the taxes that again we already in my buyout quote. They then couldn’t provide a logical explanation of why their Xzilon treatment which they charge over $1,200 (this seams to be some sort of way overpriced sealant) is required and their default answer was that it made the car COVID compliant for sale which sounded like they were trained to just try to repeating this “buzz” word over and over again as if it was some magical catch all explanation for something that is totally unreasonable. They did not have an answer for My response that, “I had already had the car for three years, why do I need someone to disinfectant it now?” In short on this point the lack of real answers and transparency makes feel like they think I’m stupid and will just go along with anything, this was unbelievably frustrating. They said they would reach out the following day to connect me with service so I could buy a factory accessory I wanted and was willing to pay for, predictably they did not follow up over the next two days I felt like from the minute I walked in the till the moment I walked out I was just trying to be worked over. Pros They did a great job washing and cleaning my car inside and out In summary, I don’t recommend buying a car from here until management actively works to create an environment that teaches and supports consultative selling approaches with a much higher level of transparency than is currently being used.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for sharing the pros and cons of your experience. We would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, I would appreciate the opportunity to address your concerns. Please reach out to me at your convenience. John Kokkalis General Manager (847) 249-1300

Overall Experience 3

Customer Service 1

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Bob Rohrman's Gurnee Hyundai

Gurnee Hyundai located at 6251 Grand Ave in Gurnee IL is your premier retailer of new and used vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal car truck or SUV today!

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