McGrath City Hyundai

If I could give a 0, I would. They are deceitful and dishonest and lack communication skills and professionalism . We had a signed contract to buy a car for my 16yo. The contract spelled out that the headlight needed to be fixed. We waited a week and called to check on a completion date & to set pickup time & they said they were taking it to auction. No one communicated that to us. We have left multiple messages and no call back from General Manager. No explanation. Imagine how disappointed my 16 year old is! He is more professional than this dealership! They couldn’t even make a call to tell him. Birthday ruined! Fraudulent practices!

Pathetic. If I could give McGrath Hyundai zero stars, I would. They tack on a 3% “service charge” for all credit card transactions, which is basically a junk fee on top of already expensive service. To make it worse, they don’t accept Zelle or any kind of lower-cost bank transfer, so you’re stuck either paying the fee or scrambling for another payment method. In 2025, that’s ridiculous. On top of that, the service manager never returned a single one of my calls during the five days my car was in their shop. No proactive updates, no returned voicemails, nothing. I had to chase them just to find out what was happening with my own car. Between the extra fees and the complete lack of communication, this place has lost my business. I won’t be back, and I wouldn’t recommend McGrath Hyundai to anyone who values transparency or basic customer service.

I had a HORRIBLE experience today at Hyundai. I was slighted by Cristiana who took over Ed Vallega place. She was RUDE and inconsiderate. It was as if she “white privilege” catering to the White girl who came in after me; she ignored my issue. I arrived at 7:45 am. They took my car to the back for an oil change. Cristinia flew passed me and looked over me to appease the white girl. I had to come to the front to find out about my car. Then she had this guy in her office and she tells me you can come in while the guy is sitting there (no privacy at all). I am blown away "like where is my xxxx car?". She stated, There's some problems and work that needs to be done, “when was you going to tell me_ at this point, "I am furious", and I started to feel overlooked. I stormed out to go speak with a manager and i knocked on the door and a hispanic girl came out in a Halloween costume, “YELL” at me. I asked her who do you think you talking to in that tone?, It escalated. I NEVER got a manager; the issues were never resolved. I’m taking my car to get a second inspection because I don't believe they did the work. The air tire light I came in about is still on. IT WAS HALLOWEEN FOR REAL WITH ALL THE WEIRD BEHAVIOR GOING ON!!! SO DISRESPECTFUL - ED VALLEGA would NEVER had treated me this way. TOTALLY DISAPPOINTED IN TREATMENT AND BEHAVIOR OF THE STAFF