2700 South Michigan Avenue
Chicago, IL 60616

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Sales: 872-225-3777

Used Cars: 872-225-3777

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:30pm
Tue 9:00am – 7:30pm
Wed 9:00am – 7:30pm
Thu 9:00am – 7:30pm
Fri 9:00am – 7:30pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Napleton Downtown Hyundai

Overall Rating:

4.6 (out of 5)

92% recommend this dealer

121 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I've never experienced a problem when having my car

Reviewed by AldedaJanuary 21, 2026

I've never experienced a problem when having my car serviced. Staff is friendly and professional.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

This was our second purchase from Napleton and our first

Reviewed by trosiniaJanuary 20, 2026

This was our second purchase from Napleton and our first at the Downtown location. We had a great experience! We worked with Karlos, Brian and Ron. There was no pressure - just great customer service each step of the way. They were very professional, sincere and answered all of our questions thoroughly. They worked with us diligently to provide the best deal possible. Our new vehicle was prepped well and ready for us when we arrived. A wonderful experience!!

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for your repeat business and for sharing your experience with Karlos, Brian, and Ron! We're delighted you felt no pressure and got just what you needed. Enjoy your new vehicle! See you next time at Napleton Downtown Hyundai!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Anthony was great, he was communicative and transparent

Reviewed by rangiem02January 16, 2026

Anthony was great, he was communicative and transparent on pricing and additional services needed. I truly felt like he was looking out for me which I totally appreciate!

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for sharing your experience with Anthony! It's great to hear you felt in good hands from start to finish. - The Napleton Downtown Hyundai Team

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Napleton Downtown Hyundai

Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.

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