Napleton River Oaks Hyundai Kia in Calumet City including address, phone, dealer reviews, directions, a map, inventory and more

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1985 River Oaks Dr
Calumet City, IL 60409

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Sales: 855-206-5507

Used Cars: 877-781-7061

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:30pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 8:00am – 4:00pm

Reviews of Napleton River Oaks Hyundai Kia

Overall Rating:

4.3 (out of 5)

79% recommend this dealer

82 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great service

Reviewed by Shalonda from ChicagoApril 06, 2021

I’ve never had issues with my vehicles from this dealership I purchased my first car from this dealer In 2016 did an upgrade going on my second year with my upgrade and haven’t had any issues. Overall Great customer service, awesome vehicles

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi Shalonda, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

VAPORWARE!

Reviewed by George Swartzell from Michigan City, IndianaMarch 25, 2021

Found a 2013 Hyundai Elantra Limited online I wanted to see so I got online and gave my information. Within a few minutes I received a call and made an appointment to see the car. I was assured that the car was still available. Got to the dealer at the appointment time and the sales person was not there as promised and neither was the car. They did have far lesser cars for a greater price though! Imagine that, the old bait and switch.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

George, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to us at (708) 868-6500 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership. We hope to hear from you.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

2.7 (out of 5)

Salesman was great, fiance guy was terrible

Reviewed by Gina L Sharks from GLENWOODJanuary 16, 2021

Salesman was great. The fiance guy was awful. Very pushy and pushing add on I was not comfortable with. I was quoted a 6.25 interest rated from Kia when my credit was run He made it higher. I am so upset with myself for buying this car from this dealership . I am writing a letter to the Bbb on this fiance guy.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 4

Buying Process 2

Quality of Repair N/A

Maximum rating = 5

About Napleton River Oaks Hyundai Kia

Edward F. ("Ed") Napleton Francis' son is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a technician then in sales and finance and eventually as a general manager. At just 23 years of age Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island Illinois.

Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.

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