Napleton's Valley Hyundai in Aurora including address, phone, dealer reviews, directions, a map, inventory and more

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4333 Ogden Ave
Aurora, IL 60504

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Sales: 630-626-5766

Used Cars: 630-626-5764

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 9:00pm
Tue 7:00am – 9:00pm
Wed 7:00am – 9:00pm
Thu 7:00am – 9:00pm
Fri 7:00am – 9:00pm
Sat 7:00am – 4:00pm

Reviews of Napleton's Valley Hyundai

Overall Rating:

4.6 (out of 5)

90% recommend this dealer

337 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

STAY AWAY FROM DEB CAMPBELL & JASON AT THIS PLACE

Reviewed by Kaushik Vaghasiya from Naperville, ILSeptember 16, 2021

STAY AWAY FROM DEB CAMPBELL & JASON AT THIS PLACE Pathetic customer service. Here is my experience: Me and my friend went here to buy Hyundai Elantra SEL. Salesperson Abbas was nice to talk with but the manager JASON was very very rude. He made fun of us in very arrogant manner. We added review on Google with our negative experience, and Abbas called us again to come and visit and make things right. ABBAS with NICK offered good price for lease to make things right and asked us to remove the review. After finalizing everything, went to financing manager DEB CAMPBELL - she asked for extra 380USD for license plates, which was already part of lease amount invoice. After clarifying that I was able to get the agreed upon price. I leased the car and after a day they called me back and told as per your residency status you are not eligible for lease and rather buy the car - Understandable, but finance manager DEB CAMPBELL without even asking if I want to finance through them ran my SSN for finance that added 6 HARD INQUIRIES to my account and that too with added 2k on car price. 
When asked why inquiries were made, answer was I already gave them permission last time to run credit on me when I leased the vehicle. Does it mean they can run credit whenever they want? So I left with no car and bad credit at the end. I am going to take this matter to credit union and see how it goes. Please please stay away from this store.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Hi Kaushik, we always strive to do 100% for all of our customers, so we're extremely disappointed to hear of your negative experience with us. We want to regain your trust and your business so please reach out to us at (630) 851-2500. We will work with you to resolve this matter to your satisfaction.

Overall Facilities 2

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

WORST DEALER IVE EVER BEEN IN !!!

Reviewed by Adrian M. from bartlett il August 19, 2021

WENT THERE TO BUY NEW CAR END IT UP WALKING OUT 10K OVER MSRP PRICE 5K IN EXTRAS IN THE CAR WHICH I DONT NEED IT WORST COMMUNICATION EVER 5K IN HIDDEN CRAP THAT THEY ADDING TO THE CAR LIKE LOW JACK FLOOR MATS FOR 500$ 1500 $ CERAMIC COATING WHICH YOU CAN GET IT DONE FOR 500$ PRIVATELY 1K FOR 1 YEAR WARRANTY FOR DINGS BROKEN WINSHIELD OR RIP ON THE INTERIOR JUST BEFORE YOU BUY THERE ANYTHING LOOK CLOSESLY WHAT THEY WANT TO SELL YOU BESIDE THE CAR !

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Hi Adrian, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (630) 851-2500 and we will do our best to make this better.

Overall Facilities 1

Customer Service 2

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

review of sales customer service for new car

Reviewed by Jean Lopresto from Naperville, ilJune 26, 2021

It was a easy and comfortable process. Ali was great to work with. He was patient and accommodated us very well. Offered coffee, brought us water several times and a basket of snacks which I left there. I thought it was very nice. I would work with him again.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Napleton's Valley Hyundai

Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.

Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic import and high line franchises and employs more than 1000 people throughout Illinois Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.

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