Ed Voyles Hyundai

My car has now been at Ed Voyles Hyundai for 8 days without even being looked at, despite being told the timeline would be 3–5 days. Not once did anyone proactively contact me with an update—I had to reach out myself. When I finally got a response, the explanation was vague and dismissive, with no concrete timeline given for when my vehicle would actually be diagnosed. This is unacceptable customer service. A car dealership should respect customers’ time and follow through on promised timelines. Based on this experience, I cannot recommend their service department.

I had a wonderful experience last Friday, Feb. 14th at the Ed Voyles Hyundai. I received the best customer service I have ever received at a dealership. Maria my Service Advisor was very helpful and accommodating. EJ was the sweetest young lady and was very helpful as well. My technicians Corey and Emmanuel did an excellent job with my repairs. Micah the porter was nice enough to go to the back and retrieve my apple charger from my car while my vehicle was being repaired. The Service Manager was not nice at all and very unprofessional to say the least. I asked to use an iPhone Charger and one of the employees found one for me. I would typically have my cord on me, but what I thought would be a quick oil change turned into an 8-hour costly repair. Because I was caught off guard with the I was not prepared for the time spent at the dealer and I live across town so I could not go home nor was I provided with a loaner. I had a conference call to take and needed a charger. I went to one of the service advisors and she tried to help me find one. She found a cord in the wall but, when she went to grab it the service manager snatched it and said no. He was really rude and disrespectful about it, and I felt so disrespected by the way he handled it. He saw me there all morning and knew I would be there for the majority of the day, but his attitude was horrible about it. That's when Micah saw the disappointment on my face and suggested that to retrieve mine from my vehicle, he was such a sweetheart. I will definitely return to Ed Voyles Hyundai because of the employees but not the Service Manager.

After waiting for several weeks to secure an appointment, I dropped off my car on November 23, 2024, at 8:00 AM due to a warning light issue and problems with loose acceleration. The service advisor informed me that the diagnosis would take 3 to 4 days, which seemed like a long time, but I agreed to it. However, after waiting 3 days without any updates, I called the dealership and spoke with both my advisor and Victor, the manager. Victor assured me that the diagnostic would be completed the next day. Unfortunately, that did not happen, and I still received no follow-up or communication from the service team. A full week has now passed, and today I have had to take my car back without any diagnostic being performed and without any follow-up communication from the dealer team. I am deeply dissatisfied with the poor customer service and lack of professionalism shown throughout this process. This lack of service is completely unacceptable. My family and I have been loyal Hyundai customers for many years, purchasing 4 new vehicles, including my Tucson Eco. Given this long history of loyalty, I expected far better customer service and communication. Stay away from this dealer and don’t buy a car from Hyundai expecting to receive a good service when you need it, beyond maybe an oil change.