Five Star Hyundai of Macon

Gerald & Byron was Amazing!!! Very professional and had great customer service. My experience with Nick was the very opposite; however Gerald saved the day because I was headed to another car dealership I'm so glad he did!

Horrible experience, I brought my car in for repair and it has been over 15 days with poor communication, very unprofessional, no answering my messages / calls asking for updates, no updates on my car repairs at all, no estimated completion time and the diagnostic test was completed 10 days after I dropped off my car. The service took significantly longer than the 3 to 5 days estimate I was given. It is like they are Not In Business For Every Customer; maybe they just choose who they want to do business with, which is not the right thing to do at all. As I didn’t received updates from Service Department and I was 15 days dealing with them trying to find out, then I called to different numbers at the Five Star Hyundai of Macon, but anyway, THEY DID NOT ANSWER, I was directed to an automated system, which was very frustrated when I was expecting an answer, understandable sometimes if they are busy, then I decided to sent them a text message, but any way I didn’t receive any reply from them. As I didn’t received replies from the dealer I decided to call Hyundai Customer Care Center to complain about this issue and try to find out something about my car and I filed a complain. Dealing with 5 Star Hyundai Macon is being very frustrating (No updates on the status of my car and Poor communication). I’ve been struggling and spending lots of money for transportation every day while my car was at the dealer waiting for their service; I couldn’t satisfy all my needs due to this issue; also I was not earning anything, because I use my car to work. The excessive waiting time was a significant inconvenience was actually both frustrating and a waste of my time. On October 17th I was still waiting for any communication from Service Department, but unexpectedly I received a call from one of the Five Star Hyundai of Macon Manager to let me know that my car will be a priority and that he will be the person in charge to make sure my car will be released on the next day. It looks like my complain to Hyundai Customer Care Center was escalated and the dealer was notified about my complaint. On October 18th I was notified that my car will be ready to be released from the dealer in the afternoon. I was finally able to pick up my car, but unfortunately THEY DID’NT DO THE TIRE ROTATION, which was the reason of the appointment I made for. They didn’t offer any complimentary service in compensation for their poor customers service, not even cleaning or car wash, I got my car dirty from the dealer and there was a chipped car paint at the driver door handle that wasn’t before. I hope their service department will improve its communication with customers regarding unexpected delays and ensure quality control on all repairs before releasing vehicles. I recommended them more regular updates to customers on the status of their vehicle repairs, parts needs, cost and Estimated Completion Time. I would also recommend them to have some kindness with their customers like complementary services to keep their customers coming back.

This is the worst dealership that I have ever encountered. They are incompetent, deceitful, and do not grasp the concept of customer service on any level. I would not recommend them to anyone. I wish someone would have warned me before I dealt with them. Worst experiences ever!!!