ALM Hyundai Macon

Gross incompetence at best. Possible purposeful fraud at the service department. I was given 4 separate quotes to replace a head gasket on a 2013 Sonata with 64,000 miles ( yeah that's another reason to avoid Hyundai ). The first from Rachel was $2200. Ok great. I call back to get an exact price and 'oh no sir it's going to be $7000'. The $2200 was a quote for a new water pump which the car doesn't need. Obviously I'm not going to pay that. So I get there to pick up the car after making arrangements to get it fixed elsewhere and was told the $7000 quote was for a new engine. Again something I don't need. After talking to them and them consulting the main mechanic we agreed on $3100 with it possibly being several hundred less. We shook hands on it. So they call me today and tell me that was wrong and it's going to be $3700 or more because they 'calculated the labor wrong'. That sounds like textbook fraud. Get a customer to agree at a lessor price then raise it at the last minute. I'm sure it works on a large percentage of people. Not me. Avoid these idiots. 4 quotes and 2 of then weren't even for the job. Then a last minute price increase.

I was really impressed by how fast they got back to me with such a warm welcome. The customer service rep was super friendly. They even invited me to come in and test drive the car I liked, plus any other one that might catch my eye.

Horrible experience, I brought my car in for repair and it has been over 15 days with poor communication, very unprofessional, no answering my messages / calls asking for updates, no updates on my car repairs at all, no estimated completion time and the diagnostic test was completed 10 days after I dropped off my car. The service took significantly longer than the 3 to 5 days estimate I was given. It is like they are Not In Business For Every Customer; maybe they just choose who they want to do business with, which is not the right thing to do at all. As I didn’t received updates from Service Department and I was 15 days dealing with them trying to find out, then I called to different numbers at the Five Star Hyundai of Macon, but anyway, THEY DID NOT ANSWER, I was directed to an automated system, which was very frustrated when I was expecting an answer, understandable sometimes if they are busy, then I decided to sent them a text message, but any way I didn’t receive any reply from them. As I didn’t received replies from the dealer I decided to call Hyundai Customer Care Center to complain about this issue and try to find out something about my car and I filed a complain. Dealing with 5 Star Hyundai Macon is being very frustrating (No updates on the status of my car and Poor communication). I’ve been struggling and spending lots of money for transportation every day while my car was at the dealer waiting for their service; I couldn’t satisfy all my needs due to this issue; also I was not earning anything, because I use my car to work. The excessive waiting time was a significant inconvenience was actually both frustrating and a waste of my time. On October 17th I was still waiting for any communication from Service Department, but unexpectedly I received a call from one of the Five Star Hyundai of Macon Manager to let me know that my car will be a priority and that he will be the person in charge to make sure my car will be released on the next day. It looks like my complain to Hyundai Customer Care Center was escalated and the dealer was notified about my complaint. On October 18th I was notified that my car will be ready to be released from the dealer in the afternoon. I was finally able to pick up my car, but unfortunately THEY DID’NT DO THE TIRE ROTATION, which was the reason of the appointment I made for. They didn’t offer any complimentary service in compensation for their poor customers service, not even cleaning or car wash, I got my car dirty from the dealer and there was a chipped car paint at the driver door handle that wasn’t before. I hope their service department will improve its communication with customers regarding unexpected delays and ensure quality control on all repairs before releasing vehicles. I recommended them more regular updates to customers on the status of their vehicle repairs, parts needs, cost and Estimated Completion Time. I would also recommend them to have some kindness with their customers like complementary services to keep their customers coming back.