Nalley Hyundai in Lithonia including address, phone, dealer reviews, directions, a map, inventory and more

7909 Mall Pkwy
Lithonia, GA 30038

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Sales: 855-369-9649

Used Cars: 855-369-9649

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Nalley Hyundai

Overall Rating:

3.7 (out of 5)

95% recommend this dealer

672 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Stolen car

Reviewed by Tiffany from Lithonia, GANovember 20, 2023

I took my car in for the faulty GDI motor and the anti-lock update. I dropped it off on Saturday and magically sometime Sunday my car was stolen off the lot by the KIA boys per the service manager Steven Reid. Even when I first dropped it off the services members were acting as if they were being bothered to do their jobs. The one gentleman who looked in my car said immediately what is it that you want us to do because there is no check engine light on. I started recording the conversation and I explained what my car was doing which he then stated that it meant my was going to go bad soon but I needed to bring it back after in ceased up. I took my key and drove to the front and talked to a gentleman who was titled “head coach” he agreed with what I was saying and the service manager Mr. Reid tried to state my experience was different then what I stated. Then finally they took my car in. Today, I received around 3pm from Mr. Reid and he stated to me, “Ms. Grimes unfortunately, I have some bad news about the car.It was stolen off the lot by the KIA Boys they broke your ignition switch and got it started and used it to burst through the gates” How do you know who it was? It’s ironic that you know it to be them boys and the details but you were not able to get the police involved and have nothing to do with what happened and have no loaner to provide. Additionally, Hyundai corporate stated that the dealership was doing shady business with my situation. So now I have no car and they can’t do anything for the inconvenience they caused . Corporate also stated that they could have put my car in a bay and locked it knowing that my car was already compromised. I called back and spoke to Mr. Albert and told him what all corporate said regarding a loaner, their practices, and so on and his response was that Hyundai corporation was incorrect and that this dealership does not do what corporate stated could be done. He also he wasn’t calling them liars but that it wasn’t true. Even the part about their insurance covering my car damage if recovered.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

I assure you that we will take all necessary steps to align with Hyundai's guidelines and recommendations. It is my priority to resolve this situation in the most appropriate and satisfactory manner for you. I would like to discuss the best course of action to rectify this situation. Please contact me at your earliest convenience so we can work towards a resolution. Anthony Albert, General Manager Nalley Hyundai 678-781-6300

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Stolen car

Reviewed by Tiffany from Lithonia, GANovember 20, 2023

I took my car in for the faulty GDI motor and the anti-lock update. I dropped it off on Saturday and magically sometime Sunday my car was stolen off the lot by the KIA boys per the service manager Steven Reid. Even when I first dropped it off the services members were acting as if they were being bothered to do their jobs. The one gentleman who looked in my car said immediately what is it that you want us to do because there is no check engine light on. I started recording the conversation and I explained what my car was doing which he then stated that it meant my was going to go bad soon but I needed to bring it back after in ceased up. I took my key and drove to the front and talked to a gentleman who was titled “head coach” he agreed with what I was saying and the service manager Mr. Reid tried to state my experience was different then what I stated. Then finally they took my car in. Today, I received around 3pm from Mr. Reid and he stated to me, “Ms. Grimes unfortunately, I have some bad news about the car.It was stolen off the lot by the KIA Boys they broke your ignition switch and got it started and used it to burst through the gates” How do you know who it was? It’s ironic that you know it to be them boys and the details but you were not able to get the police involved and have nothing to do with what happened and have no loaner to provide. Additionally, Hyundai corporate stated that the dealership was doing shady business with my situation. So now I have no car and they can’t do anything for the inconvenience they caused . Corporate also stated that they could have put my car in a bay and locked it knowing that my car was already compromised. I called back and spoke to Mr. Albert and told him what all corporate said regarding a loaner, their practices, and so on and his response was that Hyundai corporation was incorrect and that this dealership does not do what corporate stated could be done. He also he wasn’t calling them liars but that it wasn’t true. Even the part about their insurance covering my car damage if recovered.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

I assure you that we will take all necessary steps to align with Hyundai's guidelines and recommendations. It is my priority to resolve this situation in the most appropriate and satisfactory manner for you. I would like to discuss the best course of action to rectify this situation. Please contact me at your earliest convenience so we can work towards a resolution. Anthony Albert, General Manager Nalley Hyundai 678-781-6300

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Car stolen

Reviewed by Timpani from LithoniaNovember 20, 2023

I took my car in for the faulty GDI motor and the anti-lock update. I dropped it off on Saturday and magically sometime Sunday my car was stolen off the lot by the KIA boys per the service manager Steven Reid. Even when I first dropped it off the services members were acting as if they were being bothered to do their jobs. The one gentleman who looked in my car said immediately what is it that you want us to do because there is no check engine light on. I started recording the conversation and I explained what my car was doing which he then stated that it meant my was going to go bad soon but I needed to bring it back after in ceased up. I took my key and drove to the front and talked to a gentleman who was titled “head coach” he agreed with what I was saying and the service manager Mr. Reid tried to state my experience was different then what I stated. Then finally they took my car in. Today, I received around 3pm from Mr. Reid and he stated to me, “Ms. Grimes unfortunately, I have some bad news about the car.It was stolen off the lot by the KIA Boys they broke your ignition switch and got it started and used it to burst through the gates” How do you know who it was? It’s ironic that you know it to be them boys and the details but you were not able to get the police involved and have nothing to do with what happened and have no loaner to provide. Additionally, Hyundai corporate stated that the dealership was doing shady business with my situation. So now I have no car and they can’t do anything for the inconvenience they caused . Corporate also stated that they could have put my car in a bay and locked it knowing that my car was already compromised. I called back and spoke to Mr. Albert and told him what all corporate said regarding a loaner, their practices, and so on and his response was that Hyundai corporation was incorrect and that this dealership does not do what corporate stated could be done. He also he wasn’t calling them liars but that it wasn’t true. Even the part about their insurance covering my car damage if recovered.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

I assure you that we will take all necessary steps to align with Hyundai's guidelines and recommendations. It is my priority to resolve this situation in the most appropriate and satisfactory manner for you. I would like to discuss the best course of action to rectify this situation. Please contact me at your earliest convenience so we can work towards a resolution. Anthony Albert, General Manager Nalley Hyundai 678-781-6300

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

About Nalley Hyundai

Buying a new car isn't something you can really do off the cuff. It's a long-term commitment. You're going to be spending almost every day driving it for many years to come. So it's important that you don't get just any car but one with which you really click.

Nalley Hyundai will take the time to get to know what you want and work with you to ensure that's exactly what you have when you leave. That holds just as true for used car customers as it does for new Hyundai customers. If you want to be pressured into a purchase you had best go elsewhere.

Come in today and see why it "Has to be Nalley!" at Nalley Hyundai in Conyers!

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