Thornton Road Hyundai in Lithia Springs including address, phone, dealer reviews, directions, a map, inventory and more

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669 Thornton Rd
Lithia Springs, GA 30122

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Hours Toggle

Sales Department

Sun 10:00am – 6:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 4:00pm

Reviews of Thornton Road Hyundai

Overall Rating:

4.4 (out of 5)

84% recommend this dealer

38 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Dealership needs to be closed!

Reviewed by Bernie wiley from Smyrna gaMay 18, 2022

Brought car in on Jan 20, 2022 involving engine replacement per the lawsuit settlement. Have tried calling 30 times. Just kept getting transferred to a line nobody apparently answers. Went up there on April 30 and was told they hadn’t looked at the car. Promised to provide an update the following week. Did I hear from them? Of course not. They need to close there doors. Worse service experience I have ever had. Do NOT go there!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

We're sorry to hear you did not have a great experience. Thank you for letting us know about the poor service you received. It is our priority to ensure we prove you with excellent service. To discuss the matter in more detail, so it doesn't happen again, please contact Keiara Young, Customer Relations Manager, (678) 715-5000 ext.1032

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Market adj NO

Reviewed by Rickcap from Atlanta, GaNovember 04, 2021

Just left this dealership. Was ready to purchase a vehicle. Until they tried to charge me a $5000 market adjustment on a $32,000 car. Never again!!!!! To be blunt, you would just have to be stupid to pay this.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

I sincerely apologize for your negative experience. I would like the opportunity to regain your trust in us. Please contact me at (678)715-5000 Ext:1032. Sincerely, Carla Customer Relations Manager carla_broady@jenkinscars.com

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

The worst dealership

Reviewed by TJ from Atlanta, GAMarch 22, 2021

DO NOT WASTE YOUR TIME WITH THIS DEALERSHIP.. I visit the Thornton road hyundai in Atlanta, GA on several Occasions and this is by far the WORST decision I ever made. From the moment I left my car I have been having horrible customer service I have been yelled at, belittle, just talked to like I was beneath them. I have never experience service so bad before in my life. From the service department then why did I turn around and try to purchase a car from them omg I have spent more hours on the phone with disgusting rude nasty people who doesn’t take accountability for any of their mistakes. After I have tried and tried to give them second chances because I know we are all human but no not with Thornton road Hyundai they don’t care. I even reached out to the general manager in hopes to have someone to take responsible for the thing that was done to me but in return I got yell at some more then the manager whole argument was trying to prove me wrong as the customer. Then I was hung up on because he just don’t know how to be a manager to lead and help his customers. I have met two people who has tried to help and undo the bad experience but felled short because it was simply not their department. But they were the service manager Ms.William and my sales guy Mandela Williams. DO NOT VISIT THIS PLACE, MY CREDIT SCORE WAS DROPPED OVER 100 POINT BECAUSE THE BALL WAS DROPPED ON THEIR END, THEY RISK ME AND MY FAMILY SAFELY BY LYING ABOUT CHECKING THINGS THAT THEY KNOW THEY DIDNT. THEY ARE RUDE NASTY INDIVIDUALS. THEY DONT CARE ABOUT THE CUSTOMER ONLY ABOUT TAKING YOUR MONEY AND THEN LYING TO YOU AND MAKING YOU OUT TO BE THE BAD GUY.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Thornton Road Hyundai

Are you tired of dealing with dealerships that don't have the selection you're looking for or prices you can't afford? Do you expect more for your money when it comes to customer service competitive financing rates and professional maintenance and repairs? If you live anywhere in the greater Atlanta metro area then you've found the right dealer! All new vehicles come with 1 free year of identity theft Nitrogen filled tires Courtesy service washes Our Auto bond protection All vehicles comes with tint Over 500 pre-owned vehicles to choose from our 11 locations We also provide service loaners and stand behind everything we sell!

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