Thornton Road Hyundai in Lithia Springs including address, phone, dealer reviews, directions, a map, inventory and more

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669 Thornton Rd
Lithia Springs, GA 30122

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Sales Department

Sun 10:00am – 6:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 4:00pm

Reviews of Thornton Road Hyundai

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.6 (out of 5)

32 out of 36 people said they would recommend this dealer

1 (out of 5)

The worst dealership

Reviewed by TJ in Atlanta, GAMarch 22, 2021

DO NOT WASTE YOUR TIME WITH THIS DEALERSHIP.. I visit the Thornton road hyundai in Atlanta, GA on several Occasions and this is by far the WORST decision I ever made. From the moment I left my car I have been having horrible customer service I have been yelled at, belittle, just talked to like I was beneath them. I have never experience service so bad before in my life. From the service department then why did I turn around and try to purchase a car from them omg I have spent more hours on the phone with disgusting rude nasty people who doesn’t take accountability for any of their mistakes. After I have tried and tried to give them second chances because I know we are all human but no not with Thornton road Hyundai they don’t care. I even reached out to the general manager in hopes to have someone to take responsible for the thing that was done to me but in return I got yell at some more then the manager whole argument was trying to prove me wrong as the customer. Then I was hung up on because he just don’t know how to be a manager to lead and help his customers. I have met two people who has tried to help and undo the bad experience but felled short because it was simply not their department. But they were the service manager Ms.William and my sales guy Mandela Williams. DO NOT VISIT THIS PLACE, MY CREDIT SCORE WAS DROPPED OVER 100 POINT BECAUSE THE BALL WAS DROPPED ON THEIR END, THEY RISK ME AND MY FAMILY SAFELY BY LYING ABOUT CHECKING THINGS THAT THEY KNOW THEY DIDNT. THEY ARE RUDE NASTY INDIVIDUALS. THEY DONT CARE ABOUT THE CUSTOMER ONLY ABOUT TAKING YOUR MONEY AND THEN LYING TO YOU AND MAKING YOU OUT TO BE THE BAD GUY.

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

3 (out of 5)

Venue

Reviewed by Rhonda in Powder Springs GADecember 23, 2020

Traded in my old car on 11/15/2020 and it is 12/23/2020 and they have not paid off my loan I have asked for tracking number and date and amount sent and cannot get it. Meanwhile the car is in my name and they are doing collection calls for a car they took possession of over a month ago. Tried calling Kyle and Karl to no answer. Also sent a email to Noble Brooks the GM and again no response. While the loan has not been paid off and they have possession of my old car.

Customer Service 2

Buying Process 4

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

5 (out of 5)

Exceptional service

Reviewed by Donna Jones-Frederick in Mableton, GA 30126October 31, 2016

The service technician was attentive to my needs. The waiting area was clean and 
 Comfortable. The wait was no more than an hour.

Customer Service 5

Buying Process N/A

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About Thornton Road Hyundai

Are you tired of dealing with dealerships that don't have the selection you're looking for or prices you can't afford? Do you expect more for your money when it comes to customer service, competitive financing rates, and professional maintenance and repairs? If you live anywhere in the greater Atlanta metro area, then you've found the right dealer! All new vehicles come with 1 free year of identity theft, Nitrogen filled tires, Courtesy service washes, Our Auto bond protection, All vehicles comes with tint, Over 500 pre-owned vehicles to choose from our 11 locations, We also provide service loaners and stand behind everything we sell!

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