Hyundai of Kennesaw

I dropped off my car for service after total engine failure while driving on the highway. The dealership has made no proactive attempts to contact me. I have called and texted repeatedly with no response or "leave a message". It is now 12 business days later and I do not even know what is wrong with my car. Not even the service department manager will return calls! I highly recommend you avoid this dealership – both purchasing and servicing cars.

Josh was amazing and helped me find the perfect car for me. He was patient, genuine, and extremely helpful. I appreciate the fact that he wasn’t like the usual car salesmen that just want to make commission. He even cleared out my car for me and installed my son’s carseat in my new car. Josh went above and beyond to make sure the process was smooth from start to finish!

Service appointments seem to mean that's the drop-off time, not the time they will start work on your vehicle. A couple of years ago, I had an appt "While I wait" for basic service - oil change, etc. They knew I was waiting, and there seemed to be no expediting of my service. I ended up waiting nearly 4 hours. (The waiting area is not very comfortable either.) Another time I had two flats and got a tow to the dealership w/out an appt. It took them TWO DAYS to replace my tires. The last straw: Recently, my car started stalling, so I had a 9 a.m. appt. for a diagnostic. It took my service advisor until 5 p.m. to update me. (When I called around 4 p.m. and left a msg requesting an update, I got an impersonal "robo" text saying "thanks for your patience, but we're still addressing your concern.") Anyway, I was told that I needed a whole new engine or a new vehicle! My family members and I were very skeptical (my car only had 85K miles), so we paid the $150 diagnostic fee and took it to another mechanic. They identified the problem within an hour and had it fixed tires rotated, oil changed, etc. for less than $500.