Rick Case Hyundai of Duluth

Isaac was amazing! Roberto was extremely helpful in the financing of my new car. Couldn’t be more pleased with my experience. In and out in less than 3 hours!

If negative stars were an option they would get a negative million. Service department is deceptive. Wanted just to get mpg reimbursement on 2012 Accent. Was told I had to have some recalls done .One of the recalls was for ignition protector. Next day key would not go into ignition. After many unanswered phone calls and having to pay for my own tow to dealership I was then told that this had nothing to do with the recall and to fix it would be $1200.Way to big of a coincidence that working where the key goes in ( mind you never had an issue for the past 13 years) to less then 24 hours that entire key assembly has to be replaced. Also was told only way to get a loaner was to pay for all the repairs up front before they started. Oh and also it would take at least a week to fix. A manger NEVER attempted to help and basically I was told , to bad so sad , from this dealership. Main Hyundai will not help because service department is saying not related to recall. Truly believe the service department is dishonest and I will tell everyone I know to steer clear of these shady practices. Very disappointed in the the lack of integrity form this service department.

Had an appointment for a specific car and it wasn't even on the lot when I arrived for my appointment. In addition to a $900 doc fee, they wanted to charge an additional $1,300 dealer protection package fee on a used car they added NOTHING TO, purely additional profit. Dishonest practices that give car salespeople a bad name!