Rick Case Hyundai of Duluth

Disappointed in Service at Rick Case Hyundai in Duluth. They’ve had my car for over six weeks now waiting on a recall engine replacement. they have had the parts in for over two weeks now, and the car is still not ready for pick up. I have been told on three different occasions by Orlando that the car will be ready tomorrow and they would call me when it’s done and I never receive a phone call. When I try call the dealership they don’t even answer the phone. If I call a manger Orlando will then return my call but nothing is ever resolved. They do not provide you a loaner car or pay for a rental car and there is nothing I can do!! DO NOT USE RICK CASE HYUNDAI FOR SERVICE. They need to invest in their people and hire more mechanics. Not being able to finish a recall/warranty repair for over six weeks is unacceptable!!

I don't know if it is the dealership or just Hyundai Cars. One word.... Cheap Cars! These cars have more recalls than any other car I have ever known and owned. Five years ago, I started to purchase Hyundai vehicles for business since they were relatively inexpensive. In that period, I have owned 10 Hyundai cars and have had over 17 recalls. Most Hyundai Dealerships are also trash, they will not honor the Warranty and or give you a loaner. For those that want to purchase Hyundai cars, you may be lucky and get a great car and a good dealership, the alternative is xxxx. Even Hyundai Motors of America are as useless as the cars themselves. They take forever to fix the recalls and won't help you if you have issues with a car. The reimbursement program is xxxx. Instead of giving loaners, they want you to rent and pay for the rental and ask for reimbursement which they scrutinize with a fine-tooth comb and take forever to pay. IF they did that with their cars we would love them. So with Hyundai cars, you are either a lucky owner or one whose going through xxxx. Those are your alternatives If they work they work well, when they don't you are in for a tough time both from the dealership and HMA. If you can, stay away from Hyundai cars. They are not worth the trouble or investment when you get problems with the car. Again from the dealership and HMA. I bought a car from Rick Case Hyundai that did not drive off the lot, the salesperson selling the vehicle claimed it was checked and double-checked for safety and it was a great car. After purchase, I was told that it needed a new transmission and it would take 2 months or more to get the part and fix it. Luckily I was able to get my refund after about a month and wasting my time to purchase. Less than two months that very same car was sold to another person, poor guy he bought the car trusting the dealership only to be sold a dud. I am sure he will come here to write his review. In this market, there are certain cars and dealerships you should stay away from. One of those is Hyundai!

Everything was easy until it came time to sign paperwork. The MSRP of the car magically went up over $3000 when he put the paper in front of us. When I asked why, I was told it was because of some $3000 protection package they put on all new cars. I asked them to take it off since I was fine without it, and he came back saying the best he could do was knock $1000 off since the package was something all new cars had to get. If this is the case, just advertise the car as being a higher price. This all came after being told they wouldn’t budge on the list price, so it’s not like we were saving the money somewhere else. It just felt like a bait and switch. I won’t be doing business with any Rick Case dealership in the future.