Route 60 Hyundai

I wanted to pass on my bad experience trying to purchase an automobile at Route 60 Hyundai. I was interested in purchasing a new 2022 Tucson Hybrid which had an MSRP of $38,345. Today’s automobile market, the way it is with automobile shortages due to computer chips, the dealer has marked up the price nearly $10,000 on a second dealer added window sticker. There was a market adjustment amount and a dealer fees amount that made the final price $46,635. I understand the economics of the market and even with that being said I think it’s a bit excessive to the point of price gouging. When they gave me their best price they were very generous to give me a $1,297 discount for a final price of $45,338. What a deal! But what really was upsetting is the scam they tried to pull when they offered me a lease price for the vehicle. I’ve been leasing vehicles for over 20 years. I was a financial manager before I retired and understand how to calculate a lease price using the MSRP, the negotiated price, the money factor and the residual price. Anyone can find a lease calculator online to double check the dealer. So the lease price that I was given at the dealership was $200/mo. more than it should have been based on the numbers they gave me. When a lease price is overstated by $200/mo. that’s equivalent to adding $8,000 to the sales price. That was a lease price for $790/mo. This put the vehicle cost at about $53,338 for a Hyundai with a MSRP of $38,345. I just wanted to pass this along to my friends and neighbors. I think that Route 60 Hyundai is a low volume, high profit per vehicle type dealership because they don’t have any nearby Hyundai competition. My advice if you want a Hyundai is go to a high volume honest dealership. Route 60 Hyundai is outright scamming people.

If we could give a -10 review we would. My husband and I just called to ask about a car. We live over 3 hours away. We were told that the associate was not willing to walk onto the lot to find out the mark-up price (as we are in crazy car times currently). The associate suggested we drive 3+ hours to negotiate the price of the vehicle. I am in sales. Real estate for over 21+ years. I don't care what business you're in, that is just laziness. We then called back to speak to a manager. We were given a man named "Fred". Fred stated that they are saving their inventory for local customers and that in fact, their markup is $12,500 for the particular vehicle we were interested in. Hey Fred, could have saved yourself a ton of time and bad review had your associate just answered the question, to begin with. It's great when the fish are jumping in the boat but don't treat people like they are "less than" because you're too lazy to do your job. Also, I'm fairly confident FRED isn't a manager. Either way, bad customer service will never serve you well in the long term. And if your management team truly reads these reviews, they would want to know that they just lost out on a potential $50k sale. Also, If you're still reading this, go to Hyundai of New Port Richey. They sell everything at MRSP AND are clear on their prices. They just got a sale and a customer for life.

Monique Clark was there for me every step of the way! I couldn’t be more happy with the service provided and her knowledge of the Elantra. She was absolutely wonderful and I could not be happier. My car has been a perfect fit for everything that I wanted and hoped for and I recommend anyone to Route 60 Hyundai! Juan "JJ" Salazar came to Port St. Lucie to deliver my car. He is the best for taking his time to come all the way to PSL. The paperwork was done quickly in the comfort of my home.