Brandon Hyundai

Brought my car in for service after another place messed it up. My service adviser Dave was the most unprofessional, rudest person. I ended up leaving with no work done due to his bad attitude. I just wanted my car fixed and was spoken to so aggressively I felt like I was being accused of a crime. Don't go here, drive a little farther and go somewhere else.

This dealership is why people don't trust car dealers and hate buying cars! I bought a 2023 Hyundai Palisade on 10/27/25 and have had an absolutely terrible experience. They can't be trusted to do what they promise, and they don't return texts, emails, or phone calls. To summarize, I found the car online and negotiated the price over the phone a few days before I wanted to pick it up. I stressed to Krystle Mendez (salesperson) and Valen Tenney (sales manager) that I was flying into Tampa, and wanted to have the car ready to go when I got there from the airport. I signed all documents electronically a few days in advance, and was promised by Valen that a salesperson would pick me up at the airport with my car, I could test drive it to the dealership, then be on my way. No one showed up, and I finally arrived at the dealership by Uber 45 minutes later. I then waited at Krystle's desk for a full 2 hours while the car was cleaned and prepped. After the test drive, I waited another 1/2 hour until I could finish up. I only then learned the car came with only one key. I told them I would need a second, and Valen told me he would put me in touch with a locksmith, which he didn't do. I asked if the dealership would cover the cost of the key since they'd wasted so much of my time, to which he said that this was a very reasonable thing to ask for. Days later, he went back on this, saying that he only meant that he would ask his manager, and that he never agree to pay for the key. This was shifty at best, a bald-faced lie at worst. He said he would go back to his manager and let me know what they would do for me. 10 days have passed, and multiple attempts to reach him have been ignored - I've been totally ghosted. I also specifically asked prior to the sale if the car had a digital key available, and I was assured that it did. After my info was input to the Hyundai database so I could activate the app, I found out a $30 per month subscription is required. Only the original owner has this included; a second owner requires a paid subscription. I absolutely should have been told this when I asked about it before the sale. I tried to get in touch with the general manager by emailing him through a link on the website. I've emailed him twice, and he also has ignored me. I called and asked to speak with him, and waited on hold for 30 minutes and he never picked up. This has been by far my worst car buying experience.

This dealership is why people don't trust car dealers and hate buying cars! I bought a 2023 Hyundai Palisade on 10/27/25 and have had an absolutely terrible experience. They can't be trusted to do what they promise, and they don't return texts, emails, or phone calls. To summarize, I found the car online and negotiated the price over the phone a few days before I wanted to pick it up. I stressed to Krystle Mendez (salesperson) and Valen Tenney (sales manager) that I was flying into Tampa, and wanted to have the car ready to go when I got there from the airport. I signed all documents electronically a few days in advance, and was promised by Valen that a salesperson would pick me up at the airport with my car, I could test drive it to the dealership, then be on my way. No one showed up, and I finally arrived at the dealership by Uber 45 minutes later. I then waited at Krystle's desk for a full 2 hours while the car was cleaned and prepped. After the test drive, I waited another 1/2 hour until I could finish up. I only then learned the car came with only one key. I told them I would need a second, and Valen told me he would put me in touch with a locksmith, which he didn't do. I asked if the dealership would cover the cost of the key since they'd wasted so much of my time, to which he said that this was a very reasonable thing to ask for. Days later, he went back on this, saying that he only meant that he would ask his manager, and that he never agree to pay for the key. This was shifty at best, a bald-faced lie at worst. He said he would go back to his manager and let me know what they would do for me. 10 days have passed, and multiple attempts to reach him have been ignored - I've been totally ghosted. I also specifically asked prior to the sale if the car had a digital key available, and I was assured that it did. After my info was input to the Hyundai database so I could activate the app, I found out a $30 per month subscription is required. Only the original owner has this included; a second owner requires a paid subscription. I absolutely should have been told this when I asked about it before the sale. I tried to get in touch with the general manager by emailing him through a link on the website. I've emailed him twice, and he also has ignored me. I called and asked to speak with him, and waited on hold for 30 minutes and he never picked up. This has been by far my worst car buying experience. Do yourself a favor and avoid this dealership, and particularly avoid Valen Tenney.