Gettel Hyundai of Charlotte County

I called to speak to a specific salesperson and was contacted by 3 different salespeople before the person I asked for contacted me at the end of the day. After discussing the car of my interest, and supplying Gettel with the VIN, mileage, and a dozen photos of my trade, I was offered a low-ball number for my trade and only an out-the-door price for the entire transaction. I said I would think about it. The next morning I asked for a line-item breakdown of the out-the-door price both with and without my trade. A few hours later I was notified by yet another salesperson (#5) that the car 'had been sold and was no longer available.' How coincidental and convenient. I broke off communication from my end but have been receiving multiple phone calls, text messages and emails every day from the salesperson I originally contacted plus several others I never heard of wanting to proceed with negotiation on the car that was apparently now 'unsold.' Too late. Meanwhile, within less than a week of my initial contact with Gettel, I have found, purchased and taken possession of the identical car from another dealer. The out-the-door price was more than $4000 less than the Gettel price I had been quoted including my trade. Gettel showed me a nice job of how to lose a customer. Enough said.

I responded to an ad they had on Cars.com for 28K but I was told they do not have any Hyundai Elantra HEV at that price. They said the cheapest price they had was for 32K. It was only when I showed them their ad on Cars.com that they admitted they were willing to "play with the numbers" Definitely a bait and switch to lure foot traffic. Buyer beware

I was interested in a vehicle at this dealership and discovered — through my own mechanic — that it had a serious issue at interstate speeds, likely related to the transmission or torque converter. I brought this up to the dealership, and instead of addressing the issue transparently or pulling the vehicle until it was fixed, I was told someone else had an appointment to look at it. In short, they knowingly sold (or attempted to sell) the vehicle to someone else without disclosing the issue. If that buyer didn’t take it on the highway during a test drive, they’d be completely unaware of the risk they were driving off with. This kind of dishonesty is exactly why people hate buying vehicles (used). It’s not just disappointing — it’s unethical. Selling a vehicle while knowingly hiding a major mechanical issue says a lot about their priorities. Clearly, profit comes before customer safety or integrity. Buyers beware. Ask lots of questions. Get your own mechanic involved. And don’t expect honesty here.