12801 S Orange Blossom Trail
Orlando, FL 32837

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Sales: 888-882-4601

Used Cars: 888-882-3450

Hours Toggle

Sales Department

Sun 11:00am – 7:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:00am – 8:00pm
Tue 7:00am – 8:00pm
Wed 7:00am – 8:00pm
Thu 7:00am – 8:00pm
Fri 7:00am – 8:00pm
Sat 7:00am – 8:00pm

Reviews of Universal Hyundai

Overall Rating:

4.4 (out of 5)

93% recommend this dealer

4376 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Provide excellent customer service.

Reviewed by marie58920November 29, 2025

Provide excellent customer service. Keeps you updated on the status of your vehicle either in person or text.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Horrible dealership.

Reviewed by Troy from Florida November 26, 2025

Horrible dealership....from the used car manager the salesperson and also in the service department they sold me a pre owned defective mesed up car...DO NOT TRUST them.... Dealer never took responsibility they said that the noise will go away after I came back next day complained about it. Found brake lines loose, needed wheel bearings, radio also No good,.... Simply the WORSE car dealer.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Providing a positive experience is our top priority, and we're sorry that we failed here, Troy. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Gina Nava Reputation Manager gnava1@universalhyundai.com

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

No pressure, Carlos Roman explain very well all the Santa

Reviewed by truenegraOctober 31, 2025

No pressure, Carlos Roman explain very well all the Santa Cruz features. I'm very happy with the purchase

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for your kind review! We’re happy to pass along your comments to the team here at Universal Hyundai! If you ever need anything else from us, please feel free to give us a call or stop by. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Universal Hyundai

Universal-Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Nissan and Hyundai vehicle owners throughout Orlando and Central Florida.

We have a strong and committed Internet Sales staff that has the experience and product knowledge to assist you in selecting the right car for your needs.

Feel free to browse our New and Pre-Owned inventory request more information about vehicles set up a test drive or inquire about financing!

We look forward to serving you!

Ready to buy? Get a price quote before visiting the dealership.

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